Clinic Operations Lead: Staffing & Care

Integrity Care Group; Duncan (OK); On-site; USD 42,000 - 60,000; Full time

Job summary

Paylocity in Duncan, OK is seeking a Clinic Lead Coordinator who will support clinic operations and patient care by supervising day-to-day functions under the guidance of the Territory Manager and Regional Director. You will build schedules, coordinate onboarding/training, manage staffing to meet patient volume, and participate in leadership discussions to drive clinic initiatives.

Flexibility is essential as shifts may vary.

Qualifications

• Experience coordinating clinical and front-office operations.
• Ability to manage staff scheduling and coverage.
• Experience with onboarding and training of new hires.

Responsibilities

• Builds and manages monthly schedules for clinical and clerical staff.
• Oversees clinic flow and staffing to meet patient volume.
• Coordinates onboarding and staff training.
• Monitors inventories, lab logs, and deposits compliance.

Job description

Description

The Clinic Lead Coordinator plays a vital role in supporting clinic operations and ensuring exceptional patient care by overseeing day-to-day functions under the guidance of the Territory Manager and Regional Director. This position is responsible for building and managing clinical and clerical schedules, coordinating onboarding and training for new hires, and maintaining optimal clinic flow and staffing to meet patient volume expectations.

• Assists the Territory Manager in marketing initiatives.
• Builds monthly schedule for clinical and clerical employees ensuring adequate staffing ratios for patient volume expectations.
• Coordinates with territory manager and onboarding to ensure new hires are onboarded accordingly.
• Ensures new hire training schedule is explained, initiated, and completed within the required timeframe.
• Oversees the clinical flow and directs clinic assignments and duties with staff members to ensure patient flow is optimized.
• Completes quarterly & weekly inventories.
• Ensures that deposits are taken to the bank in compliance with company policy and procedure.
• Professionally handles patient complaints as they occur and aids in reporting to territory manager.
• Conducts ordering with a focus on maintaining established budgets and ensuring financial goals are being met.
• Oversees the completion of all laboratory logs and ensures the team is accurately filling out the requested data. Assists with lab corrective action and training as opportunities arise.
• Gain competency with both Clinical & PSS role to help with providing coverage, providing guidance, and helping to improve the patient input & patient care process.
• Works a minimum of 24 hours per week on scheduled shifts in either clinical or clerical capacity.
• Participates in coaching & corrective action plans including disciplinary with the territory manager and director.
• Coordinates strategic initiatives with the guidance of the territory manager & territory director.
• Routinely participates in discussions with leadership on clinic initiatives.
• Ensures clinic staffing is adequate for operations. This includes managing staff call ins and facilitating coverage if needed.
• Administrative time will be flexibly scheduled, based on operational needs, to support completion of the duties outlined above.

This role is a working leadership position, meaning the Clinic Lead is expected to regularly support both clinical and front office operations as needed. This includes stepping in to assist with patient care, front desk responsibilities, and providing coverage for call-ins or staffing gaps to ensure smooth clinic operations. Flexibility is essential in this role, as scheduling may vary based on clinic needs, including extended shifts or rotating coverage.