FT Retail Supervisor

THRIFT TOWN STORES, LLC; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Training and development

Job summary

THRIFT TOWN STORES, LLC is seeking a motivated store supervisor to lead daily operations and develop a high-performing retail team in Austin. You will drive sales, ensure excellent customer service, and uphold company standards in a fast-paced environment.

You will mentor associates, manage cash handling, inventory, merchandising, and scheduling while focusing on a positive shopping experience and continuous improvement.

Qualifications

• Retail or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to lead by example in a team.
• Comfort with POS systems and store operations.
• Flexibility for varied schedules.

Responsibilities

• Lead and support associates during shifts to ensure customer service and smooth store operations.
• Monitor sales activities and help the team meet performance goals.
• Maintain merchandising standards and store cleanliness.
• Open/close procedures, cash handling, and daily tasks.
• Train, coach, and provide feedback to team members for growth.
• Resolve customer concerns professionally.
• Support inventory processes including stock replenishment.
• Ensure compliance with policies and safety standards.
• Collaborate with leadership on staffing and scheduling.

Skills

Retail experience

Customer service

Team leadership

Communication skills

POS familiarity

Problem solving

Tools

Inventory software

Job description

We are seeking a motivated and customer-focused professional to lead daily store operations and support a high-performing retail team. In this role, you will help create an exceptional shopping experience, drive sales performance, maintain operational standards, and support team development in a fast-paced environment.

Responsibilities

• Lead and support associates during scheduled shifts to ensure excellent customer service and smooth store operations.
• Monitor sales activities and assist the team in meeting performance goals.
• Maintain high standards for merchandising, product presentation, and store cleanliness.
• Assist with opening and closing procedures, cash handling, and daily operational tasks.
• Train, coach, and provide feedback to team members to encourage growth and accountability.
• Help resolve customer concerns in a professional and solutions-focused manner.
• Support inventory processes, including stock replenishment, receiving, and cycle counts.
• Ensure compliance with company policies, procedures, and safety standards.
• Collaborate with leadership to support staffing needs, scheduling, and daily priorities.

Qualifications

• Previous experience in retail, customer service, or a supervisory role preferred.
• Strong communication and interpersonal skills.
• Ability to lead by example and work effectively in a team-oriented environment.
• Good problem-solving skills and the ability to handle customer concerns professionally.
• Comfort with point-of-sale systems, inventory processes, and basic store operations.
• Ability to stay organized and manage multiple priorities in a fast-paced setting.
• Flexibility to work varied schedules, including evenings, weekends, and holidays as needed.

What We Offer

• A supportive and collaborative team environment.
• Opportunities to build leadership experience and grow your career.
• Competitive compensation and potential for performance-based incentives, where applicable.
• Training and development to help you succeed in the role.

Success in This Role

The ideal candidate brings a positive attitude, a strong sense of accountability, and a commitment to delivering outstanding service. You will thrive in this role if you enjoy coaching others, staying organized, and making a direct impact on the customer experience and store performance.