FT Library Customer Adviser - Price Hill Branch

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Cincinnati and Hamilton County Public Library is seeking a Library Customer Adviser at the Price Hill Branch to deliver friendly service, assist customers with circulation, reference, and technology.

You will help patrons locate materials, support programs, manage desk duties, and contribute to a welcoming, inclusive library environment. Flexible hours include evenings and weekends to serve the community.

Qualifications

• Skill in customer service.
• Ability to arrange materials alphabetically and numerically.
• Ability to work independently and with coworkers with minimal supervision.
• Ability to use technology applicable to library operations.
• Lifting up to 50 pounds; pushing carts up to 150 pounds.
• Working irregular hours, including evenings and weekends.

Responsibilities

• Circulates materials to customers, including checkout and holds, and processes fees.
• Assists customers with technology.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers’ advisory and reference services.
• Participates in desk setup, bookdrop, delivery, ILS reports, supply orders, and interagency requests.
• Assists in collection maintenance, including weeding and shelf reading.
• Assists with programs, displays, and meeting room approvals.
• Refers customer issues to managers.
• Prepares and deposits money from fees.
• Serves as person-in-charge in the absence of leadership.
• Interprets policies to the public.
• Supports the Library’s mission of connecting people with ideas and information.
• Embraces the Library’s core beliefs, strategic priorities and pillars of excellence.
• Demonstrates commitment to diversity, equity and inclusion.
• Complies with workplace policies and procedures; and other rules and standards.
• Other duties as assigned.

Skills

Customer service

Alphabetical order

Independent work

Technology usage

Lifting up to 50 lbs

Push carts up to 150 lbs

Evenings & weekends

Education

High School diploma or equivalent

Job description

FT LIBRARY CUSTOMER ADVISER - PRICE HILL BRANCH

DATE POSTED: 09/15/2026

POSITION SUMMARY:

The Library Customer Adviser provides direct customer service to Library customers, including circulation of materials, reference services, technology training/assistance, and directional assistance.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Assists customers with various technologies.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers’ advisory and reference services.
• Participates in the location’s shared responsibilities, including desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
• Assists in collection maintenance, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers’ issues and complaints to managers and/or designated persons-in charge.
• Prepares and deposits money from fees.
• Serve as the person-in-charge in the absence of leadership, as needed.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library'sworkplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

QUALIFICATIONS:

• Education: High School diploma or equivalent is required.
• Certifications or licensure: None.
• Years of relevant experience: None.
• Years of experience supervising: None.

HOURS:

40 hours per week, including evenings and weekends

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.

We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status.