FT Front Desk Supervisor

Hyde Johannesburg Rosebank; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Un hôtel de luxe à Miami cherche un Superviseur de Réception pour diriger le département de services à la clientèle. Le candidat idéal aura une expérience solide dans le secteur hôtelier et des compétences exceptionnelles en communication et relations interpersonnelles. Ce poste exige un leadership fort, une approche proactive pour résoudre les problèmes des clients, et une capacité à travailler sous pression. Rejoignez notre équipe dynamique et contribuez à offrir une expérience client exceptionnelle.

Qualifications

• Au moins 2 ans d'expérience en réservations et 1 an au front desk.
• Expérience en vente ou vente au détail préférée dans des hôtels haut de gamme.
• Bilingue est un plus.

Responsibilities

• Assurer le bon fonctionnement des services aux clients sous la direction du responsable du bureau.
• Gérer les réservations et assurer la satisfaction des clients.
• Participer aux réunions et maintenir une bonne communication inter-départementale.

Skills

Communication

Multitasking

Interpersonal Skills

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Opera

Microsoft Office

GoConcierge

HotSOS

Job description

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Company Description
From our dazzling location in the heart of Miami, SLS offers a hip, cutting-edge experience in the hotel industry. We are seeking to hire a Front Desk Supervisor for SLS LUX, Miami. Join the SLS family today!

Job Description
Job Purpose: Under the guidance of the Front Office Manager, ensure Guest Services operates efficiently; act as the main contact for internal and external guests; improve communication across departments; and lead the Guest Services Department through training, motivation, and management.

Duties and Functions:

• Determine work procedures, prepare schedules, and oversee workflow.
• Address errors and respond to concerns.
• Maintain records of room availability and rates.
• Make, confirm, and cancel reservations via phone, fax, or reservation systems.
• Complete daily tasks such as travel agent commissions, VIP room blocks, and room balancing.
• Manage no-show guests and enforce hotel credit policies.
• Utilize yield management to maximize revenue and occupancy.
• Answer guest inquiries knowledgeably and courteously.
• Understand hotel layout, room types, and reservation functions.
• Secure guest information during reservations and communicate policies clearly.
• Follow up on guest requests to ensure satisfaction.
• Process deposits and conduct shift audits.
• Handle correspondence and maintain files.
• Participate in departmental meetings and foster positive inter-departmental relationships.
• Assist with inputting third-party reservations and perform office duties.

Additional Responsibilities:

• Communicate effectively and professionally with team members.
• Remain calm during emergencies or busy periods, serving as a role model.
• Make decisions based on experience and good judgment.

Operational Policies and Support:

• Ensure compliance with health, safety, hygiene, maintenance, and emergency policies.
• Participate in community and corporate social responsibility activities.
• Use software such as Microsoft Office, Micros, ADP, Open Table, and others.
• Maintain a clean and organized work area and ensure confidentiality.

Other Duties: Adapt to the company culture, attend meetings, and perform various tasks as needed, including working flexible hours based on business needs.

Safety and Grooming: Use PPE when required; maintain a neat appearance; adhere to uniform policies.

Qualifications:

• High School Diploma or equivalent; Bachelor’s degree preferred.
• At least 2 years in reservations, 1 year at the front desk, and 1 year in sales or retail, preferably in upscale hotels.
• Proficiency with Opera, GoConcierge, HotSOS, Microsoft Office, and similar systems.
• Excellent communication, multitasking, and interpersonal skills.
• Ability to stand for long periods and respond quickly in various situations.

Additional Information: Confidentiality, compliance with policies, and flexible work hours are required. Bilingual abilities are a plus.

All your information will be kept confidential according to EEO guidelines.

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