Miami Cancer Institute Customer Care Agent, Oncology Customer Care, FT Shift Varies

Baptist Health; Miami (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider is seeking a Customer Service Representative to operate the telephone switchboard and provide exceptional service to patients and callers. The role requires strong communication skills and a minimum of two years of customer service experience. This position allows for remote work, provided the candidate has a suitable home office environment.

Qualifications

• Minimum of two years customer service experience required.
• Good written and verbal communication skills.
• Ability to work well under pressure.

Responsibilities

• Operate telephone switchboard to relay calls.
• Deliver exceptional customer service to callers.
• Escalate consumer concerns across communication channels.

Skills

Customer Service

Communication

Basic Computer Knowledge

Education

High School Diploma or GED

Tools

CRM applications (e.g., Salesforce)

Electronic Medical Records (EMR)

Job description

Description:

This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, community members, and employees. Operates telephone switchboard to relay incoming, outgoing, and interoffice calls. Consistently delivers exceptional customer service to all callers and accurately connects them to where they need to go. Escalates consumer concerns across different communication channels. Communicates effectively with patients, co-workers, department Lead/Supervisor, and Manager. Ability to work from home requirements, must have a home office environment that is noise and distraction free and basic technical skills for setting up equipment and troubleshooting if needed.

Estimated pay range for this position is $16.52 - $19.99 / hour depending on experience.

Qualifications:

• High School, Cert, GED, Trn, Exper.

• Must have a minimum of two years customer service experience and basic computer knowledge.
• Good command of written and verbal communication.
• Ability to work well under pressure.
• Experience preferred, but not required, with Customer Relations Management (CRM) application (e.g., Salesforce) and Electronic Medical Records (EMR) or scheduling system.

Minimum Required Experience:

EOE, including disability/vets