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FT Customer Support Representative - Work From Home

California Jobs

San Francisco (CA)

Remote

USD 1,000

Full time

2 days ago
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Job summary

A leading company in customer service is seeking a full-time Customer Support Representative to work remotely anywhere in the U.S. This role offers a pay rate of $20 per hour, with opportunities for career advancement. You will be responsible for providing exceptional customer support via phone, email, and chats, while honing your skills in a collaborative environment and tackling customer inquiries effectively.

Benefits

Career advancement opportunities
Collaborative work environment

Qualifications

  • Exceptional phone and listening skills required.
  • Experience in customer service roles preferred.
  • Ability to respond effectively to customer needs.

Responsibilities

  • Answer inbound calls, emails, and chats to assist customers.
  • Problem-solve technical issues and escalate as needed.
  • Maintain reference materials up-to-date.

Skills

Communication
Listening skills
Problem-solving

Tools

CRM software

Job description

FT Customer Support Representative - Work From Home

Pay $20.00 / hour

Employment type Full-Time

Job Description
    Req#: 32626421125 Employer Industry: Customer Service

    Why consider this job opportunity:
    - Salary up to $20 per hour
    - Opportunity for career advancement and growth within the organization
    - Work remotely anywhere within the U.S.
    - Supportive and collaborative work environment
    - Chance to develop a deep understanding of customer needs and contribute to service improvement

    What to Expect (Job Responsibilities):
    - Answer inbound calls, emails, and chats, and take required actions to assist customers
    - Anticipate customers' potential needs and determine appropriate responses
    - Provide comprehensive and accurate responses by consulting available resource material and information
    - Keep required reference materials up-to-date
    - Problem solve technical issues and escalate issues as appropriate

    What is Required (Qualifications):
    - Must be available and punctual for scheduled work shifts
    - Exceptional phone and listening skills
    - Exceptional written and verbal communication skills
    - Ability to develop a deep understanding of customer needs
    - Experience in customer service roles preferred

    How to Stand Out (Preferred Qualifications):
    - Previous experience in a remote customer support role
    - Familiarity with technical problem-solving in a customer service context
    - Ability to work independently and manage time effectively
    - Knowledge of customer service best practices
    - Experience using customer relationship management (CRM) software

    #CustomerService #RemoteWork #CareerOpportunity #TechnicalSupport #CustomerExperience

    We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
    We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
About the company
Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.

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