FT CUSTOMER SERVICE SPECIALIST - WORK FROM HOME

Superhuman; Sacramento (CA); Remote; USD 50,000 - 65,000; Full time

Job summary

Superhuman is hiring a Customer Service Specialist to work remotely from anywhere in the U.S. The role involves responding to customer inquiries, troubleshooting technical issues, and maintaining a high level of product knowledge. Comprehensive healthcare coverage, a retirement savings plan, and PTO are provided.

Benefits

Comprehensive healthcare coverage

Retirement savings plan

Paid time off (PTO)

Computer & equipment provided

Qualifications

• High level of product knowledge to assist customers.
• Ability to document interactions in detail.
• Skill in proactively addressing customer concerns.

Responsibilities

• Respond to customer inquiries and complaints in a timely manner.
• Troubleshoot technical problems and escalate when necessary.
• Maintain organized documentation of all customer interactions.

Skills

Communication

Problem Solving

Technical Troubleshooting

Customer Service

Job description

Customer Support / Remote] - Anywhere in U.S. / Up to $65K per year / Comprehensive healthcare coverage / Retirement savings plan / PTO / Computer & equipment provided - As a Customer Service Specialist at Superhuman, you will : Respond to customer inquiries and complaints in a timely and professional manner; Provide accurate information and solutions to customer issues; Maintain a high level of product knowledge to effectively assist customers; Troubleshoot technical problems and escalate to appropriate departments when necessary; Document all interactions with customers in a detailed and organized manner; Proactively identify and address potential customer concerns before they escalate...Hiring Immediately >

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Customer Service Specialist • Sacramento, CA, United States