FT CUSTOMER SERVICE SPECIALIST I - WORK FROM HOME

Genea; Arvada (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

Genea is seeking a Customer Service Specialist to provide exceptional support to customers across various channels. This remote position allows you to work from anywhere in the U.S. You will be responsible for resolving inquiries, documenting interactions, and collaborating with team members to enhance the customer experience. If you have a positive attitude and a passion for customer service, we want you on our team!

Benefits

Medical benefits

401k match

PTO

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues with empathy.
• Document all customer interactions in the company database.

Job description

Customer Support / Remote - Anywhere in U.S. / Up to $24.04 per hour / Medical benefits / 401k match / PTO

As a Customer Service Specialist at Genea, you will:

1. Respond to customer inquiries and requests via phone (as applicable), email, ticketing system, and chat in a timely and professional manner;
2. Provide accurate and helpful information to customers regarding product and service inquiries;
3. Troubleshoot and resolve customer issues and complaints with empathy and efficiency;
4. Document all customer interactions and updates in the company database;
5. Collaborate with other team members and departments to ensure a seamless customer experience;
6. Maintain a positive and customer-focused attitude in all interactions.

Hiring Immediately >