FT Customer Service Representative

National Fitness Partners; Philadelphia (Philadelphia County); On-site; Full time

Job summary

Join a vibrant team at a leading fitness organization dedicated to transforming lives through a unique, Judgement Free fitness experience. As a Customer Service Representative, you'll play a crucial role in ensuring members feel welcomed and valued. Your responsibilities will include answering inquiries, assisting with memberships, and maintaining a clean and safe environment. With a commitment to personal and professional growth, this role offers numerous opportunities for advancement within the fitness industry. If you're passionate about fitness and customer service, this is the perfect opportunity for you!

Benefits

Growth Opportunities

Competitive pay

Shift-differential pay

PTO for all employees

401K Retirement Fund

Health Insurance Options

Basic Life Insurance

Employee Assistance Program

Free employee Black Card Membership

Qualifications

• Customer service experience is essential for this role.
• Basic computer proficiency is required for daily tasks.

Responsibilities

• Provide exceptional customer service to members and guests.
• Process purchases and respond to member inquiries professionally.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED equivalent

Job description

Job Details

Job Location: L027 Pennypack - Philadelphia, PA

Salary Range: Undisclosed

Description

Full - Time: Starting at $13 per hour.

Designated Schedule: Sunday 11AM to 7PM, Monday and Tuesday 2PM to 10PM, Thursday 6AM to 2PM, Friday 6AM to 1PM.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 170+ Planet Fitness clubs throughout the eastern U.S. At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience.

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability 100% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Our culture is unique! We are servant leaders! Our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.

Qualifications

Job Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands:

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift