FT Customer Service Rep

Planet Fitness; Tallmadge (OH); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Shift differential

PTO

401K with employer match

Health insurance options

Life insurance

Short-Term Disability (100% company)

Employee Assistance Program

Free employee Planet Fitness basic/ind

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is seeking a Customer Service Representative for the Tallmadge club. You will greet members, answer calls, log amenities, and process purchases while delivering a Judgement Free member experience.

We offer growth opportunities, shift-differential pay, PTO, a 401K with employer match, health options, life insurance and more. This full-time role requires 18+ and strong customer service skills.

Qualifications

• Customer service experience preferred.
• High school diploma or GED required or equivalent.
• Basic computer proficiency for POS and logging activities.

Responsibilities

• Provide superior customer service to members, guests, and prospective members.
• Answer phones in a friendly manner and greet members.
• Sign up and tour new members, log amenities, and process purchases.
• Respond to member questions promptly and professionally.
• Promote fitness classes and programs to members.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer service

Communication

Basic computer skills

Education

High school diploma or GED

Job description

Job Details:

Job Location: L094 Tallmadge - Tallmadge, OH 44278, Job Shift: Third Shift, Full - Time: Starting at $12 per hour. $1 differential for THIRD SHIFT. Monday-Thursday 10pm-6am

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

Company Culture:

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities:

• Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications: Job Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands:

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift