FT Customer Service Leader

Food Lion; Nashville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Leader to enhance the shopping experience for its valued customers. In this role, you will be the friendly face of the store, providing exceptional service while assisting the management team in maintaining operational standards. Your efforts will directly contribute to creating a welcoming environment, ensuring that every customer leaves satisfied. This position is perfect for those who thrive in a dynamic setting and are passionate about delivering top-notch service. Join a team that values your contributions and offers opportunities for growth in a supportive atmosphere.

Qualifications

• High school diploma preferred with effective customer service skills.
• Ability to learn multiple tasks and meet physical requirements.

Responsibilities

• Provide friendly service and assist customers for a positive experience.
• Maintain neat presentation of work station and front end area.
• Ensure accurate completion of store office functions.

Skills

Effective communication skills

Customer service skills

Ability to learn multiple tasks

Cashier technical requirements

Education

High school graduate or equivalent

Job description

Join to apply for the FT Customer Service Leader role at Food Lion.

Address: USA-TN-Nashville-3636 Bell Rd

Store Code: Store 01617 Front End (7227611)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties And Responsibilities

1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Avoid personal conversations with other associates when customers are present.
4. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
5. Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
6. Ensure work station and front end area of the store has a neat and clean presentation.
7. Maintain proper knowledge of all sales associate register functions and Front End accounting services.
8. Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently.
9. Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
10. Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
11. Perform the task of the customer lead as needed to ensure service standards are maintained.
12. Maintain alertness and call for assistance when needed to service customers per service standards.
13. Be courteous and helpful to other associates.
14. Wear the Food Lion uniform, complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the dress code.
15. Adhere to all company guidelines, policies, and standard practices.
16. Observe and correct all unsafe conditions that could cause accidents.
17. Notify QA of any cleaning issues or maintenance required on the front end.
18. Complete computer-based training (CBT) and training aid courses successfully.
19. Perform all other duties as assigned.

Qualifications

1. High school graduate or equivalent preferred.
2. Effective communication and customer service skills.
3. Ability and willingness to learn multiple tasks and technical requirements of the job.
4. Ability to perform the technical requirements of cashier and service center.
5. Must meet minimum age requirements to perform specific job functions.
6. Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements

1. Ability to use computers and other communication systems required to perform job functions.
2. Perform repetitive hand and arm motions.
3. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
4. Pull or push up to 75 lbs. on occasion.
5. Stand 100% of the time, frequently walking short distances.
6. Handle substances associated with cleaning, packaging, and products.
7. Use hands frequently/continuously to handle currency and operate equipment.
8. Reach and grasp at waist level; occasionally above shoulder or below waist level.
9. Meet established volume activity standards.
10. Tolerate working in extreme hot/cold temperatures for up to 20 minutes.
11. Have sufficient visual ability to check IDs, checks, invoices, and documents.
12. Move bottles and containers from the front end to the back room where applicable.