FT Customer Service Leader

Food Lion; Creedmoor (NC); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated FT Customer Service Leader to ensure exceptional service and maintain high standards at the front end. This role involves engaging with customers, managing cash operations, and supporting team members to create a welcoming shopping environment. If you thrive in a fast-paced setting and are passionate about delivering top-notch customer experiences, this opportunity is perfect for you. Join a team that values service excellence and offers a supportive atmosphere for growth and development.

Qualifications

• High school diploma preferred with effective communication skills.
• Ability to learn multiple tasks and meet physical job requirements.

Responsibilities

• Provide prompt, friendly service to create a positive shopping experience.
• Ensure accurate cash handling and maintain a clean work area.
• Assist in training and maintaining service standards.

Skills

Customer Service Skills

Effective Communication

Cash Handling

Multi-tasking

Education

High School Graduate or Equivalent

Job description

Join to apply for the FT Customer Service Leader role at Food Lion.

Address: USA-NC-Creedmoor-2531 J E Lyon Station Rd

Store Code: Store 00223 Front End (7207618)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties and Responsibilities

1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Avoid personal conversations with other associates when customers are present.
4. Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
5. Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
6. Ensure work station and front end area of the store has a neat and clean presentation.
7. Maintain proper knowledge of all sales associate register functions and Front End accounting services.
8. Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently.
9. Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
10. Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
11. Perform the task of the customer lead as needed to ensure service standards are maintained.
12. Maintain alertness and call for assistance when needed to service customers per service standards.
13. Be courteous and helpful to other associates.
14. Wear the Food Lion uniform, complete with name badge, when on duty, and maintain a neat and clean appearance adhering to the dress code.
15. Adhere to all company guidelines, policies, and standard practices.
16. Observe and correct all unsafe conditions that could cause accidents.
17. Notify QA of any cleaning issues or maintenance required on the front end.
18. Successfully complete computer-based training (CBT) and training aid courses.
19. Perform all other duties as assigned.

Qualifications

1. High school graduate or equivalent preferred.
2. Effective communication and customer service skills.
3. Ability and willingness to learn multiple tasks and technical requirements of the job.
4. Ability to perform the technical requirements of cashier and service center.
5. Must meet minimum age requirements to perform specific job functions.
6. Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements

1. Ability to use computers and other communication systems required to perform job functions.
2. Perform repetitive hand and arm motions.
3. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
4. Pull or push up to 75 lbs. on occasion.
5. Stand 100% of the time, frequently walking short distances.
6. Handle substances associated with cleaning, packaging, and fresh produce.
7. Use hands frequently/continuously to handle currency and operate equipment.
8. Reach and grasp at waist level; occasionally above shoulder or below waist.
9. Meet activity standards for the position.
10. Tolerate working in extreme temperatures for up to 20 minutes.
11. Have sufficient visual ability to check IDs, checks, and documents.
12. Move bottles and containers from the front end to the back room where applicable.

Food Lion provides equal employment opportunities to all associates and applicants without regard to protected characteristics.