FT Custom Framing Manager

Michaels; West Springfield (MA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Telemedicine

Flexible spending accounts

Employee discounts

Job summary

The Michaels Companies, Inc. in WEST SPRINGFIELD, MA is seeking a Store Supervisor to lead and coach a team focused on delivering custom framing solutions and outstanding customer service.

You will partner with the Store Manager to manage SOPs, drive sales, meet KPI targets, and ensure on-time framing work, inventory control, safety, and smooth omni-channel processes.

Qualifications

• Basic computer skills required.
• Framing knowledge preferred, especially custom framing.
• Retail management experience preferred.
• Experience leading a sales team preferred.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs to ensure compliance with laws and requirements; execute policies and standards; hold team accountable for store conditions and results.
• Develop and coach the team selling behaviors.
• Lead delivery of high-quality custom framing solutions on time by planning workload with the Store Manager.
• Achieve KPI goals and manage the framing team to meet their KPI targets.
• Review sales and production workload and plan floor time for networking.
• Manage and execute inventory management, shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching and training of new team members; support Talent Development activities; participate in Performance Management.
• Partner with MODs on framing expectations and other framers; interact respectfully and promote the organization’s vision and values.
• Participate in truck unloading and stocking to meet standards within budget; follow SOPs and safety programs.
• Acknowledge customers, help locate products and provide solutions; assist with Omni channel processes.

Skills

Retail management

Sales team leadership

Customer service

Framing knowledge

Computer skills

Job description

Overview

Store - WEST SPRINGFIELD, MALead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Lead the delivery of high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager
• Achieve KPI goals and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Assist with interviewing, on-boarding, coaching, observing and training of new team members; support Talent Development activities; participate in Performance Management activities of the team; utilize leadership competencies for continued self-development
• Partner with MODs daily on framing expectations and other framers
• Interact with others in an accepting and respectful manner; remain positive and respectful, promote commitment to the organization’s vision and values; project a positive image and serve as a role model
• Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget
• Follow SOPs and Company programs to ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes

Other duties as assigned

Experience

Minimum Type of experience the job requires

• Basic computer skills

Preferred Type of experience the job requires

• Previous custom framing experience is preferred
• Retail management experience
• Experience leading a sales team

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• Public retail store setting taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Compensation

Total Base Pay Range for this Position: $17.00 - $22.70 per hour. This position may be eligible for overtime compensation in accordance with state and local laws.

Company information

The Michaels Companies, Inc. operates over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. Michaels owns Artistree, a manufacturer of custom and specialty framing merchandise. For more information, please visit www.michaels.com.

Benefits

Michaels offers benefits to eligible team members, including 401(k) with employer match, medical, dental, and vision coverage, telemedicine, flexible spending accounts, and employee discounts. For details, refer to the Michaels Benefits pages.

Michaels is an Equal Opportunity Employer

Michaels is committed to inclusion and providing reasonable accommodations. If accommodations are required to participate in the job application or interview process, perform essential job functions, or receive benefits, please contact Customer Care at 1-800-642-4235.