Framing Manager

Michaels Stores; North Dartmouth (MA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels Stores in North Dartmouth, MA is seeking a Store Lead to coach the framing team and drive customer-focused framing solutions. You will guide staff to build relationships, plan workloads, and ensure on-time delivery of high-quality framing. The role emphasizes coaching, store operations, and omni-channel support.

The position requires basic computer skills and offers benefits and competitive pay. Evening and weekend shifts may be required as the store operates with customer demand.

Qualifications

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management and sales team leadership experience are advantageous.

Responsibilities

• Lead and coach a team of framers focused on customer relationships and framing solutions.
• Drive custom framing sales and assist customers in creating framing solutions.
• Manage SOPs, company programs, and store conditions; ensure policy compliance.
• Develop and coach team selling behaviors and deliver high-quality framing solutions on time.
• Review sales, production workload, inventory, shrink and safety programs; act as MOD.
• Participate in interviewing, onboarding, training, and talent development; support performance management.
• Interact with customers and support omni-channel processes.

Skills

Basic computer skills

Retail management experience

Sales team leadership

Custom framing experience

Job description

Store - PROV-NORTH DARTMOUTH, MA

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Assist with interviewing, onboarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt activities of your team; utilize the leadership competencies for continued self‑development
• Partner with MOD’s daily on the expectations of framing and other framers
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others
• Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes

Minimum Type of Experience The Job Requires

• Basic computer skills

Preferred Type Of Experience The Job Requires

• Previous custom framing experience is preferred
• Retail management experience
• Experience leading a sales team

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range For This Position $16.00 - $22.20

This position may be eligible for overtime compensation in accordance with state and local laws.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).