FT Checkout Coach 1 - 6477

The GIANT Company; Frazer (PA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing customer experiences and community connections. In this vital role, you'll oversee front-end operations, ensuring exceptional service and effective team management. With a focus on training and productivity, you'll lead a dynamic team in a fast-paced environment. If you're passionate about customer service and have a knack for leadership, this is your chance to make a meaningful impact in your community. Embrace a rewarding career where your contributions are valued and recognized.

Qualifications

• Strong skills in training, communication, team building, planning, and organization.
• Physical capability to meet ergonomic requirements, with or without accommodations.

Responsibilities

• Supervise checkout cashiers and assist with checkouts.
• Model exceptional customer service for team members.
• Manage checkout lanes based on customer flow.

Skills

Customer Service

Team Building

Communication

Planning

Organization

Leadership

Education

1 year of relevant work experience or technical training

Tools

Cash Management Systems

Job description

Address:

USA-PA-Frazer-225 Lancaster Avenue

Store Code:

GC - Store Mgrs (2600373)

Company Overview

At The GIANT Company, we are committed to improving our stores and facilities daily for our team members, customers, and communities. Our success is driven by our core values: putting customers first, doing what's right, winning together, and making ideas happen. As part of our team, you'll share ideas, learn new skills, and make a meaningful difference in your community.

Primary Purpose

The primary purpose of this role is to oversee all aspects of the front-end operations, including customer service, staff training, scheduling, performance, productivity, shrink management, sanitation, and safety.

About Us

We serve millions across Pennsylvania, Maryland, Virginia, West Virginia, and New Jersey. We value diversity, inclusion, and connecting families for a better future. Join us for a purposeful career and become part of our GIANT family.

Responsibilities

1. Review work schedules, check equipment and supplies, and prepare for duties at the start of each shift.
2. Supervise checkout cashiers, assist with checkouts, resolve customer issues, and manage checkout lanes based on customer flow.
3. Perform assigned store projects related to customer experience.
4. Model exceptional customer service for team members.
5. Perform additional duties related to front-end operations, customer service, team management, cash control, productivity, shrink, and food safety as directed by management.

Qualifications

• Authorized to work in the U.S.
• Ability to understand and communicate company policies and safety regulations.
• Physical capability to meet ergonomic requirements, with or without accommodations.
• Willingness to learn and operate relevant equipment and tools.
• Meet performance standards, including attendance.
• At least 1 year of relevant work experience or technical training.
• Strong skills in training, communication, team building, planning, and organization.
• High energy, positive attitude, and sense of urgency.
• Leadership qualities that motivate team members and recognize their contributions.
• Excellent written and oral communication skills.
• Knowledge of computer register and cash management systems.

Physical Requirements

• Minimum 8-hour shifts, with flexibility based on business needs.
• Maximum job cycle: continual.
• Lift and carry up to 50 lbs.
• Stand for approximately 55% of the shift and walk for 45%.
• Category IV physical demands, including lifting, carrying, and pushing up to 50 lbs.
• Maximum static pull: 20 lbs.

Preferred Requirements

Team members should understand and adhere to company policies and procedures as outlined in the policy manual and employee handbook.

Equal Opportunity Statement

The GIANT Company is an equal opportunity employer, complying with all applicable laws. We consider all qualified applicants regardless of sex, race, color, religion, age, marital status, military service, pregnancy, genetic information, sexual orientation, gender identity, disability, or any other protected characteristic.

Job Requisition: 423196_external_USA-PA-Frazer