FT Checkout Coach 1 - 6273

GIANT; Reading (Berks County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Checkout Coach to oversee front-end operations and ensure exceptional customer service. In this role, you'll lead a team of cashiers, manage checkout processes, and resolve customer issues while fostering a positive work environment. Your leadership will motivate team members and enhance the shopping experience for customers. If you're passionate about building strong communities and making a difference, this opportunity is perfect for you. Join a company that values teamwork, integrity, and personal growth, and help shape the future of retail.

Qualifications

• Must be authorized to work in the U.S.
• Strong knowledge in training, communication, and organization.
• Leadership skills that motivate team members.

Responsibilities

• Supervise checkout cashiers and assist in checkouts.
• Review work schedule and prepare for duties at the start of the shift.
• Serve as a role model for delivering exceptional customer service.

Skills

Customer Service

Leadership

Communication Skills

Team Building

Training

Cash Management

Computer Skills

Education

1 year of work experience or technical training

Tools

Computer Register Systems

Cash Management Systems

Job description

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Category/Area of Expertise: Retail Store Positions

Job Requisition: 428066

Address: USA-PA-Shillington-600 E Lancaster Ave

Store Code: GC - Store Mgrs (2600287)

At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities. It's our secret recipe for success and it guides everything we do. We put our customers first, do what's right, win together, and make ideas happen. As a team member here, that's exactly what you'll help us do. You'll share your ideas, learn new skills, and really make a difference for not only your team, but for your customers and your community.

Primary Purpose

The primary purpose of this job is to oversee all facets of the front-end including customer service, training, administering front-end scheduling, performance, productivity, shrink, sanitation, and safety.

At The GIANT Company, we are passionate about building strong families and healthy communities, serving millions of neighbors across Pennsylvania, Maryland, Virginia, West Virginia, and New Jersey. We are committed to being an inclusive place to work and shop. Our shared values of care, courage, integrity, teamwork, and humor guide our work as we embrace the unique talents and differences of every team member. We also take pride in connecting families for a better future. If you're ready for a purposeful career, join our GIANT family. You'll help us make a difference while making some great connections and friendships along the way.

Duties And Responsibilities

• Promptly, at the start of the shift, review the work schedule, check the equipment and supplies required to perform the scheduled work, comply with Personal Protective Equipment (PPE) requirements, and prepare for duties.
• Supervise all checkout cashiers, assist in checkouts, clear computer or registers, resolve customer issues, bag when necessary, and open or close checkout lanes based on customer load.
• Perform special store level projects as assigned by the assistant store manager of customer experience.
• Serve as role model to all team members for delivering exceptional customer service.
• Other duties as requested by management related to front-end operations, customer service, team members, cash control, productivity, shrink, and food safety.

Qualifications

• Must be authorized to work in the U.S.
• Ability to communicate and understand company policies and safety regulations to complete job duties satisfactorily.
• Meet ergonomic and physical requirements, with or without reasonable accommodation.
• Ability to use or learn to use the equipment and tools for this job.
• Meet the company's performance standards, including regular attendance.
• Have 1 year of work experience or technical training.
• Strong knowledge in training, communication, human relations, team building, planning, and organization. High energy, positive attitude, sense of urgency.
• Leadership skills that motivate team members and provide recognition.
• Strong written and oral communication skills.
• Special skills: computer register systems, cash management systems, and general computer skills.

Physical Requirements

• Shift hours: minimum 8-hour shifts or more as needed.
• Job cycles: continual max.
• Lift/carry: 50 lbs.
• Stand 55%, sit 0%, walk 45%
• Category IV: lifting, carrying, P/P up to 50 lbs.
• Max pull static: 20 lbs.

Preferred Requirements

• Understanding company policy and procedures as per manual and handbook.

The GIANT Company is an equal opportunity employer. We comply with all applicable laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship, religion, age, marital status, military service, veteran status, pregnancy, genetic information, sexual orientation, gender identity, disability, domestic violence victim status, or any characteristic protected by law.