FT Crozier Case Manager Sun-Thur 12PM-8PM

ADP, Inc.; Worcester (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Life and AD&D insurance

FSA/HSA

EAP

Paid vacation

Paid holidays

Job summary

Catholic Charities Worcester County is seeking a dedicated Case Manager for the Crozier House Residential Recovery Home Program in Worcester, MA. You will provide counseling, develop and evaluate treatment plans, and coordinate services to support residents’ recovery and well-being.

The role requires 3–5 years in substance use disorder treatment, experience with co-occurring disorders, and proficiency in EMR and Microsoft Office. Strong communication, advocacy, and teamwork skills are essential.

Qualifications

• Minimum of 3–5 years of experience in dealing with substance use disorder.
• Minimum of 3–5 years of experience in dealing with co-occurring disorders as noted in ASAM 3.1 level of care.
• Experience in the use of 12-core functions of the Substance Abuse Counselor.

Responsibilities

• Provide individual and group counseling.
• Develop, implement, and evaluate treatment plans and educational programs.
• Advocate for residents' rights, benefits and needs.
• Provide discharge follow-up and community referrals.
• Attend meetings and trainings to stay current with treatment developments.
• Complete all documents, forms and EMR entries accurately and timely.
• Follow Crozier House policies and participate in team meetings.
• Conduct weekly progress meetings with caseload residents.
• Collaborate with Recovery Specialist staff and take leadership in emergencies when needed.
• Admit new residents and manage program intake processes.
• Explain Crozier House programs to community members.

Skills

English fluency

Spanish (optional)

Report writing

EMR systems

Crisis intervention

Education

Bachelor's Degree

CADC/LADC preferred

Tools

Microsoft Office

EMR software

Virtual meeting platforms

Job description

JOB DESCRIPTION

Job Title:Case Manager

Location:Worcester, Massachusetts

Reports To:Clinical Supervisor

Status:Non-exempt

Primary Responsibility: Provides counseling, both individually and in group settings, while being responsible for the overall development, implementation, and evaluation of treatment planning and educational programs for all residents within the Crozier House Residential Recovery Home Program.

• Responsible for the daily clinical activities of the Crozier House Program, and the monitoring of the daily living schedules and well-being of the residents.
• Develop, implement, and evaluate treatment plan goals and educational programs for residents using assessment tools and the SNAP Treatment Planning model.
• Advocate for the resident’s rights, benefits, and needs.
• Provide a follow-up for the residents upon discharge from Crozier House.
• Provide information and referral services to residents regarding services available to them in the community (e.g., mental health counseling, medical services, and career services).
• Attend and participate in meetings, seminars, and local conferences for educational and training purposes (keep current with latest developments in substance use treatment).
• Complete required documents, forms, and reports in a professional, accurate, and timely manner.
• Attend required Electronic Medical Record (EMR) orientations, meetings and trainings to become proficient in its use.
• Keep informed and follow all Crozier House policies and procedures, as well as enforce resident clinical policies and procedures.
• Participate in regular staff meetings, supervision meetings, clinical, and treatment team meetings.
• Conduct weekly progress meetings with residents assigned to individual caseload.
• Collaborate closely with Recovery Specialist (RS) staff by adhering to protocols, communicating policies, and acting on the feedback they provide.
• Take the lead, whenever possible, in the event of an emergency, crisis, or medical situations.
• Admit new residents to the program of Crozier House according to program intake and process.
• Keep clerical and housekeeping supplies up to date.
• Interpret the programs of Crozier House to the community either by phone or in person.

Knowledge/Experience:

• Minimum of 3-5 years of experience in dealing with substance use disorder.
• Minimum of 3-5 years of experience in dealing with co-occurring disorders as noted in ASAM 3.1 level of care.
• Experience in the use of 12-core functions of the Substance Abuse Counselor.

Skills/Abilities:

• Ability to read, write and speak English fluently and articulately. Second language a plus (especially Spanish). Able to prepare comprehensive, legible reports.
• Competency with Microsoft Office (Word, Excel, Teams) as well as an understanding of virtual meeting platforms.
• Understanding of the needs of individuals with substance use disorder or a dual diagnosis in crisis, ability to relate in a compassionate, caring, and professional manner.
• Ability to maintain personal boundaries, respect the boundaries of others, and set limits where appropriate.
• Ability to respect the client’s right to privacy and confidentiality, communicate information to colleagues only on a \"need to know\" basis.
• Ability to use supervision to determine when information needs to be shared with other staff.
• Ability to be flexible, sensitive, and willing and able to support the needs of the residents, colleagues, supervisors, and administrators.
• Ability to cope with difficult decisions, and to ask for support and help when determined to be needed.
• High level of comfort working with diverse people from different cultural backgrounds, ideologies, identities, preferences, socioeconomic status, faiths, life experiences and other traits.

Licenses/Certifications:

• Valid and current driver’s license, registration, and proof of insurance.
• Bachelor’s Degree from an accredited college/university in a related field.
• As a substitute for a Bachelor’s, must be a Certified Alcohol/Drug Counselor (CADC) or LADC certification is strongly suggested at the time of hire, or must be in the process of attaining CADC within the first year of hire, or LADC II.

Physical/Mental Requirements:

• Walking and climbing required for entry and mobility throughout all offices of Catholic Charities Worcester County.
• Normal range of vision and hearing, with or without correction.
• Must demonstrate good judgment in decision making and determination of information that should be communicated to staff, other supervisors, program managers, etc.

Why Join Us?

Catholic Charities Worcester County offers a mission-driven workplace where you make a meaningful impact in the community. We value our employees and are proud to offer a comprehensive benefits package to support their well-being and work-life balance.

Benefits for Full-Time and Part-Time Employees (30+ hours/week) include:

• Health, dental, and vision insurance
• Basic Life and AD&DD insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Employee Assistance Program (EAP)
• Financial Assistance Program
• Paid vacation time (full-time employees earn up to 3 weeks in their first year)
• Paid holidays (17 company holidays in 2025 for full-time employees and for part-time employees scheduled to work on the date of the holiday)

At Catholic Charities Worcester County, you will be part of a team dedicated to helping individuals and families thrive. Join us and be a part of meaningful change.

Catholic Charities Worcester County is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.