FT Brand Ambassador

Ralph Lauren Corporation; Tinton Falls (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht motivierte Brand Ambassadors, die eine erstklassige Einkaufserfahrung bieten. In dieser Rolle sind Sie der Schlüssel zu zukünftigen Führungspositionen und tragen dazu bei, die Verkaufsziele zu erreichen, während Sie eine inklusive Teamumgebung fördern. Sie werden in einem dynamischen Umfeld arbeiten, das Kreativität und Teamarbeit schätzt, und die Möglichkeit haben, Ihre Leidenschaft für Mode und Styling zu zeigen. Wenn Sie kundenorientiert sind und gerne in einem positiven Umfeld arbeiten, ist diese Gelegenheit perfekt für Sie.

Qualifications

• Erfahrung im Einzelhandel oder einer ähnlichen Branche in einem hochvolumigen Umfeld.
• Fähigkeit, positive Beziehungen zu Kunden und Teammitgliedern aufzubauen.

Responsibilities

• Bereitstellung eines hervorragenden Kundenservice mit einem kundenorientierten Ansatz.
• Beitrag zu Verkaufszielen durch Zusammenarbeit im Team und Einhaltung von Standards.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Flexibilität

Verkaufstechniken

Education

Abschluss in einem relevanten Bereich

Job description

Position Overview

Brand Ambassadors have a customer-first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds customer expectations. Success is achieved by being a team player who is customer-focused, curious, resourceful, and exemplifies inclusivity.

Brand Ambassadors are the entry point for future leadership roles within Ralph Lauren, where you can begin to write your next great chapter.

Responsibilities:

1. Provide excellent customer service, always maintaining a customer-first approach.
2. Understand sales objectives and consistently meet or exceed individual KPIs (SPH, data capture, etc.), utilizing key tools and resources to drive performance.
3. Contribute to achieving monthly, quarterly, and annual sales targets by collaborating with the team and upholding standards of excellence across all brand touchpoints.
4. Demonstrate passion and knowledge of fashion and styling.
5. Educate customers on all programs, initiatives, resources, and offerings available.
6. Assist in the fitting rooms with sizing and maintaining store standards.
7. Maintain store standards, policies, and processes on the sales floor and back of house, completing opening and closing responsibilities as required.
8. Support operational activities such as floor sets and replenishment (ISOS).
9. Participate in training sessions related to compliance, product knowledge, processes, talent development, and company initiatives.
10. Prioritize the customer experience while balancing multiple tasks effectively.
11. Provide feedback to management regarding product feedback, category opportunities, or needs.
12. Maintain store visual standards according to visual techniques and company guidelines.
13. Support a professional and positive work environment, championing company core values and policies.
14. Collaborate with colleagues to foster a cohesive and inclusive team environment.

Experience, Skills & Knowledge:

1. Retail or similar industry experience in a high-volume or high-profile environment preferred.
2. Effective communication skills with customers and team members.
3. Physical ability to maneuver around the sales floor, stock/dressing rooms, and perform tasks such as lifting up to 30 lbs. and climbing.
4. Ability to operate the register, stand, walk, and move for extended periods.
5. Flexibility to work various shifts including days, evenings, weekends, and possibly overnight shifts and travel.
6. Ability to build positive relationships with customers, management, and co-workers.

Ralph Lauren considers qualified applicants with arrest or conviction records in accordance with applicable laws, including fair chance laws.