FT Admissions and Records Technician I

Cerritos College; Norwalk (CA); On-site; USD 54,000 - 65,000; Full time

Job summary

Cerritos College in Norwalk, CA, is seeking an Admissions and Records Technician I for full-time work in Enrollment Services. The role involves clerical support for admissions, enrollment processing, residency determinations, and student record maintenance.

Responsibilities include data entry into the student information system, processing applications, and communicating with students and external partners. The position is full-time with standard college hours and benefits.

Qualifications

• High school diploma or equivalent, plus business courses and three years of customer service experience in a registration/enrollment or similar area.

Responsibilities

• Processes application forms by entering data into a computerized student information system and follows up on incomplete applications.
• Downloads and processes online applications and assists students with registration formats.
• Serves as point of contact with students and prospective students for department services.
• Determines residency determinations and computes fees, accounts for money, and resolves registration problems.
• Maintains student attendance, grades, and course status records and provides reports to faculty.

Skills

Customer service

Attention to detail

Communication skills

Education

Associate degree from an accredited institution

Job description

FT Admissions and Records Technician I

Salary: $59,481.12 Annually

Job Type: Full Time

Job Number: A&R Tech I-2026

Closing: 9/25/2026 11:59 PM Pacific

Location: 11110 Alondra Blvd., Norwalk, CA

Department: A&R Tech I-2026

Division: Enrollment Services

Equity and Diversity

The District is strongly committed to achieving staff diversity and the principles of equal opportunity employment. The District encourages a diverse pool of applicants and does not discriminate on the basis of race, color, national origin, ancestry, sex, age, religion, marital status, disability, or sexual orientation in any of its policies, procedures or practices. In fact, the college encourages applications from all segments of qualified people.

College Profile

Cerritos College is ranked 14th among the top 100 schools with the highest Hispanic enrollment in the United States by the United States Department of Education. Cerritos College serves as a comprehensive community college for southeastern Los Angeles County. Communities within the college's district include Artesia, Bellflower, Cerritos, Downey, Hawaiian Gardens, La Mirada, Norwalk, and portions of Bell Gardens, Lakewood, Long Beach, Santa Fe Springs and South Gate. Cerritos College offers degrees and certificates in more than 180 areas of study in nine divisions. Enrollment currently averages 20,000 students.

Department Profile

The Admissions & Records Department provides student-centered services that support enrollment, academic progress, and completion. The department is responsible for admissions processing, enrollment, residency determination, student records maintenance, transcript services, and graduation and certification evaluations, while ensuring compliance with applicable federal, state, and college regulations.

Summary

Performs clerical duties that support admitting and enrolling students for courses. Enters data onto student records. Provides related clerical services such as correspondence in response to inquiries, tallies of course attendees, and verification of fees. Provides general clerical assistance to support student services and programs.

Distinguishing Career Features

The Admissions and Records Technician I supports the admissions, registration, student records and accounts functions, requiring a demonstrated ability to maintain complete student records that include grades, residency, and transfer/degree/certificate status, and make independent judgments on student status.

Job Duties

• Processes application forms by entering application data onto a computerized student information system. Follows up on incomplete admission applications to obtain required information.
• Downloads and processes online applications, assisting students as needed with computerized registration formats.
• Serves as point of contact with students and prospective students for services provided by the department. May assist in representing the District at activities of local area high schools and/or other external agencies/organizations.
• Determines and verifies residency determinations, including exceptions and exemptions, and computes fees. Accounts for money collected. Researches and resolves problems pertaining to registration, class conflicts, fees, and other problems.
• Maintains records of student attendance, grades, drops, and other course status. Provides regular reports to faculty. Provides faculty with pertinent information regarding grade sheets, class deadlines, and related information.
• Makes adjustments to student fee records based on class schedule changes. Responds to information by departments, external agencies, and organizations to keep them appraised of current college education expenses for their clients.
• Responds to inquiries pertaining to admission and enrollment requirements and procedures. Prints and distributes form letters such as those used for admitting or welcoming new students.
• Proofs, corrects, and updates student records to comply with educational codes, identifying and updating student course repetitions, creating and forwarding academic and/or progress probationary and dismissal notification letters to affected students, and receiving and evaluating dismissal appeals forms for accuracy and completeness.
• Processes late registration and enrollment changes, assuring accurate posting of student drops, enrollment changes, and fees collected or owed.
• Provides information to students on topics such as matriculation and assessment.
• Receives and processes routine requests for enrollment verification from students, agencies, and employers. Certifies and remits information as requested and allowed.
• Prepares and distributes routine correspondence. Develop address lists to merge with standardized letter formats.
• Orders enrollment verifications and official transcripts. Participates in evaluation of transcripts.
• Verifies class enrollment and degree status for students and faculty members. Interacts with students, managers, and other staff members to accept and facilitate transactions such as, but not limited to, student petitions, as appropriate.
• Composes general office correspondence and performs other clerical services of a routine nature including, but not limited to filing, data entry, processing of departmental bulk mail, and completing of forms.
• Provides assistance to (e.g., veterans), and refers students to other appropriate resources.
• Receives, counts, and reconciles registration monies. Posts funds collected to appropriate accounts and categories. Verifies and reconciles revenue categories on cash summary reports, ensuring accuracy and detail for audit trail purposes.
• Posts receipts to student financial records, prepares bills for individual students with unpaid balances, and audits and updates refund reports.
• Maintains currency of knowledge and skills related to the duties and responsibilities.
• Performs other related duties as assigned.

Minimum Qualifications

The position requires a high school diploma or the equivalent, supplemented by business courses and three years of customer service experience in a registration/enrollment or similar area.

Preferred Qualifications

• Associate degree from an accredited institution
• Three (3) years of customer service experience in a higher education setting
• Experience working in Enrollment Services, Admissions & Records, or related student services area

Supplemental Information

Knowledge and Skills

Requires a working knowledge of Federal and State regulations, policies and guidelines regarding community college admissions and student record keeping. Requires a working knowledge of microcomputer operation, including general and specialized software and applications for word processing, spreadsheets, data entry onto relational databases, internet navigation, and student admissions/records tracking. Requires knowledge of and skills in office methods and procedures, proper English language usage, grammar, syntax, composition, vocabulary, spelling and punctuation. Requires knowledge of basic bookkeeping practices and procedures, including cashiering. Requires a basic knowledge of major and course articulation and matriculation concepts. Requires sufficient math skills to perform business math computations. Requires sufficient human relation skills to use proper telephone etiquette, explain procedures to others, and convey a positive image of the College.

Abilities

Requires the ability to learn and apply the most up-to-date Federal and State regulations, policies, and guidelines and District policies and procedures relating to admissions, registration, and student records. Requires the ability to listen actively and effectively and maintain an orientation toward customer service. Requires the ability to process a high volume of transactions and remain calm in stressful and/or urgent situations. Requires the ability to work independently and collaboratively, prioritize workload, analyze problems and determine solutions. Requires the ability to type/keyboard and use a pointing device to operate a microcomputer and peripheral equipment. Requires the ability to operate general office equipment, including specialized equipment such as microfilm/microfiche imaging equipment, and electronic cash registers. Requires the ability to maintain productive work relationships with staff, students and external agencies. Requires work under pressure, meet deadlines and timetables, maintain attention to detail, and combine multiple tasks simultaneously. Requires the ability to compose general and specialized office correspondence, type and keyboard at a rate sufficient to meet production requirements, analyze documentation in areas of assignment, and research and analyze technical. Requires the ability to maintain accurate records, file and maintain filing systems, maintain confidentiality of private and/or sensitive information. Requires the ability to work cooperatively and productively with others.

Physical Abilities

Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary to moderately active nature. Requires the ability to sit at a workstation for extended periods of time and to stand upright and forward flexing, for intermittent periods of time. Requires the ability to interact with students at departmental service windows. Requires near visual acuity to write, read written materials and computer screens, and observe students at service windows in need of assistance. Requires sufficient hearing and speech ability for ordinary and telephonic conversations and to hear sound prompts from equipment. Requires sufficient hand-eye and finger dexterity to write, use a keyboard to type, and perform data entry at an acceptable rate, and mouse or other pointing device. Requires the ability to reach (from low, level, and overhead) to file, access files, and move supplies and equipment in and out of storage areas.

Licenses and Certificates

May require a valid driver's license.

Working Conditions

Work is performed indoors where minimal safety considerations exist.

Salary/Fringe Benefits

Grade 28 on District Classified Employee Salary Schedule at ($4,956.76/month). Health and welfare benefits include District contribution for medical/dental/vision benefits and employee life insurance ($50,000). (Cash in lieu option available on medical insurance.) Participation in the Public Employee's Retirement System that is also integrated with Social Security.

Selection Procedure

After the application closing date, a search committee will review and invite the most qualified applicants for an interview. As these are highly competitive positions, meeting the minimum requirements does not guarantee an interview.

Conditions of Employment

This is a full-time, 12-calendar month classified position.

Hours of Employment

10:00 AM - 6:30 PM (Monday - Thursday) and 8:00 AM - 4:30 PM (Friday).

Posting and Background Checks

Initial placement of employees on Classified Salary schedule is at Step 1. After six months of successful probationary employment, employee is placed at Step 2.

Employment is to be effective as soon as possible following completion of the selection process.

Individual who is offered employment shall be required to obtain fingerprints for a criminal history clearance through the State Department of Justice and remit the required fee for processing the fingerprints, Federal Bureau of Investigation (no fee if obtained at Cerritos College Campus Police Station), produce an original social security card, and submit a TB Risk Assessment reviewed and signed by a health professional before employment.

Proof of eligibility to work in the United States and signing of loyalty oath per Government Codes 3100-3109.

Candidates must be able to provide proof of California residency prior to employment. Proof of eligibility to work in the United States and signing of loyalty oath per Government Codes 3100-3109.

**Please note - the District does not provide for immigration sponsorships such as H1B Visas.

Equal Opportunity Statement

The District ensures that all qualified applicants for employment and employees have full and equal access to employment opportunity, and are not subjected to discrimination in any program or activity of the District on the basis of national origin, religion, age, sex or gender, race, color, medical condition, ancestry, sexual orientation, marital status, veteran status, physical or mental disability, or because he or she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.