FSS Manager

Fuchs Lubricants Co.; Harvey (IL); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Benefits package

Job summary

FUCHS Lubricants Co. is seeking a Service Manager to drive the execution of Smart Services and related solutions across the US, with a focus on the Illinois and Ohio territories.

You will collaborate with Sales and Technical teams to deliver profitable service offerings and manage relationships with multiple customers in your territory. The role requires engineering leadership, strong communication, and the ability to travel up to 50%.

Qualifications

• A Bachelor's Degree in an Engineering discipline is required.
• Exceptional communication skills
• Strong computer skills (MS Office)
• Intense customer service focus
• Strong technical knowledge of industrial process operations (wastewater, wash systems, lubricants & lubrication)
• Ability to travel approximately 50%
• Previous supervisory experience

Responsibilities

• Account management for Smart Services with reporting and communication to ensure service performance meets customer expectations.
• Ensure compliance with all service provision KPIs and divisional Smart Goals.
• Day-to-day management of service supervisors and technicians.
• Lead development of new business opportunities in Smart Service and Product solutions.
• Provide technical guidance related to onsite services.
• Assist in hiring, onboarding, and training service technicians.
• Meet and exceed fiscal targets in territory.
• Cultivate strong team relationships for development and retention.

Skills

Exceptional communication

MS Office

Customer service focus

Technical knowledge (industrial)

Travel readiness

Supervisory experience

Education

Bachelor's Degree in Engineering

Tools

MS Office

Job description

Salary:

FUCHS offers a competitive salary commensurate with experience in a similar position. The salary range for this position is $95,000 - $110,000 per year, but actual salary will vary depending upon new hire experience and qualifications as well as internal equity.

Your Responsibilities:

The Service Manager plays a vital role in driving the execution of FUCHS digital and service solutions under the Smart Services product line in the US. Working closely with FUCHS' Sales and Technical colleagues, in understanding our customers need to facilitate profitable service solutions in your respective territory.

Please note: The territory for this position includes Illinois and Ohio, and other potential states in the southern territory.

The Service Manager provides relationship management, alongside Sales with multiple customers in their respective territory. This is an important part of our growth strategy, and we are looking for someone that will bring energy, enthusiasm, and the results-focused approach necessary to meet our aggressive targets.

Specific responsibilities will include, but are not limited to:

• Smart Services account management - customer reporting and communication to ensure our service performance is achieving customer expectations.
• Responsible for compliance of account to all service provision KPIs and divisional Smart Goals
• Day-to-day management of service supervisors and technicians
• Lead the development of new business opportunities with existing and new customers in Smart Service and Product solutions.
• Provide technical guidance related to our onsite services.
• Assist in hiring, onboarding, and training Service Technicians
• Meet and exceed fiscal targets assigned in your respective territory.
• Cultivate strong team relationships that encourage team member development and retention.

Qualifications we are looking for:

• Bachelor's Degree in an Engineering discipline is required.
• Exceptional communication skills
• Strong computer skills (MS Office)
• Intense customer service/ focus
• Strong technical knowledge of industrial process operations (wastewater, wash systems, lubricants & lubrication)
• Ability to travel approximately 50%
• Previous supervisory experience

These are your benefits:

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits.Detailed benefit information can be found at this link: https://fuchs.com/us/en/benefits.

FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace (m/f/d/v).