FSQA Manager

Compass Group, North America; Mountain View (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Job summary

Bon Appétit Management Company in Mountain View, CA is seeking a Food, Workplace Safety & Quality Assurance Manager to oversee daily food safety, workplace safety, QA, and regulatory compliance across operations.

You will lead allergen control, audits, CAPA, training, and cross‑functional collaboration with operations and culinary teams; ensure pest control and sanitation; report findings to leadership; drive continuous improvement per client requirements.

Qualifications

• Experience leading food safety and QA programs.
• Strong knowledge of regulatory and third‑party safety standards.
• Ability to develop and implement CAPA and preventive actions.

Responsibilities

• Oversee day‑to‑day implementation of the company’s food safety, workplace safety, QA, and regulatory compliance programs.
• Lead allergen control, food defense, injury prevention, chemical control, traceability, non‑conformance procedures, and compliance with government and client requirements.
• Perform internal audits and hazard assessments to mitigate risks across production lifecycle.
• Establish and manage quality management systems aligned with safety and QA frameworks.
• Act as liaison with regulators and third‑party auditors and address non‑conformances.

Skills

Leadership

Team management

Training & development

Root cause analysis

Incident investigations

Regulatory compliance

Food safety culture

Communication

Data reporting

CAPA

Education

ServSafe instructor credential

Job description

Bon Appetit

We are hiring immediately for a Food, Workplace Safety & Quality Assurance Manager.

• Location : Mountain View, CA

• Schedule : Monday - Friday

• Pay Range: $100,000 - $120,000 / year

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We’re hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We’ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage‑free eggs. We cook everything from scratch using fresh, local ingredients.

Learn more about careers with Bon Appétit: http://www.bamco.com/careers/

Role Summary:

The Food, Workplace Safety & Quality Assurance Manager is responsible for overseeing the day-to-day implementation and management of the company’s food and workplace safety, quality assurance, and regulatory compliance programs. These responsibilities include allergen control, food defense, injury prevention, chemical control, traceability, non-conformance procedures, and compliance with government, OSHA, and client requirements. This position works cross-functionally with operations, production, and utility teams to ensure adherence to occupational health and food safety protocols, quality standards, and continuous improvement goals.

Responsibilities:

Food Safety & Quality Compliance:

• Cultivate team expertise and professional growth, guiding staff toward comprehensive adherence to Compass, regulatory, and third‑party safety standards while collaborating with culinary and administrative leadership.

• Develop team activities and perform active managerial support.

• The manager will establish common standards, conduct risk based site visits, analyze trends across locations, verify corrective actions, consult and provide reports to operational leadership.

• Direct the advancement and execution of the CPU Food Safety Plan, GMPs, and sanitation protocols, providing rigorous oversight of pest control and facility hygiene verification tasks.

• Execute internal audits and hazard assessments to ensure timely mitigation of risks across the production lifecycle, from intake and storage to thermal processing, transport, and documentation.

• Establish and manage robust quality management systems, ensuring all operational activities remain in strict alignment with established food safety and quality assurance frameworks.

• Maintain compliance with Regulatory Agencies and client requirements for the facility.

• Act as a contact for regulators and Third Party Auditors, responding to concerns and ensuring prompt resolution of non‑conformances.

• Manage duties related to on time reporting and providing time of completion of task and corrective actions

• Actively engage and track critical violations , CAPA Temperature compliance and act as person in charge for assigned tasks.

• Provide cushing and training to people in designated area

• Alignment with Food Safety Compliance standards per Compass and regulatory.

• Corrective actions for regulatory inspection and Third Party Audit violations.

Workplace Safety:

• Model and reinforce Food Program Safety culture.

• Support operations with workplace safety assessments and feedback.

• Monitor associate behaviors and reinforce proper use of PPE as a preventative measure.

• Incident Investigations: Support and lead investigations for foodborne illness complaints, allergen incidents, mislabeling, foreign objects/quality, and Associate injuries to determine Root Causes.

• Use CAPA to prevent occurrences and drive improvement.

• Deliver written conclusions and recommendations to Operations and the Client.

• Track trends and results, reporting out to Compass leadership.

Program Management:

• Contribute to the management of key programs such as may be required, including but not limited to compliance tracking, internal audits, training in person and classroom, and record keeping.

• Collaborate with contracted pest management services, ensuring corrective actions are implemented as needed.

• Ensure the ongoing validation, trend analysis, and verification of required programs, such as TPHC and other variance approved processes.

• Perform and track internal audits and assessments, reporting out trends.

Training & Development:

• Co‑lead training programs, ensuring employees are properly trained on food safety and quality assurance practices.

• Support Learning and Development department as needed for the broader program

• ServSafe instructor credential will be attained.

• Support various Champions groups to educate and enable operators in safety practices

Continuous Improvement & Performance Tracking:

• Track and report Key Performance Indicators for food safety and quality to ensure alignment with corporate goals and objectives.

• Initiate and manage continuous improvement projects, addressing areas for improvement in food safety and quality management systems.

Collaboration & Communication:

• Participate in and lead food safety/quality meetings, fostering collaboration across teams with a focus on solutions, continuous improvement, and proactive problem‑solving.

• Ensure that product specifications and standards set by R&D and customers are met, addressing any deviations in a timely manner.

Recall & Non‑Conformance Management:

• Escalate and investigate product quality concerns.

• Support the Vendor Relations team