FSQA Manager

Bon Appétit Management Company; Mountain View (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Bon Appetit is seeking a Food, Workplace Safety & Quality Assurance Manager in Mountain View, CA. The role oversees day-to-day food safety, workplace safety, and QA programs, ensuring allergen control, regulatory compliance, and continuous improvement across operations.

Responsibilities include audits, CAPA, incident investigations, and collaboration with operations, production, and client teams to maintain high standards of safety and quality.

Qualifications

• Bachelor’s degree in Food Science or related field preferred and CP-FS credential.
• HACCP certification and PCQI certification preferred.
• OSHA certification preferred; bilingual (English/Spanish) a plus.
• Advanced Google Suite skills; general computer literacy required.

Responsibilities

• Oversee allergen control, food defense, injury prevention, chemical control, traceability, non-conformance procedures.
• Ensure regulatory compliance programs meet government, OSHA, and client requirements.
• Lead food safety and quality assurance initiatives across operations and facilities.
• Manage audits, CAPA, corrective actions, and reports to leadership.
• Drive continuous improvement across safety, quality, and compliance programs.
• Collaborate with operations, culinary, and administrative leadership to uphold standards.
• Respond to regulators and third-party auditors with timely resolutions.

Skills

Food safety

Regulatory compliance

Quality assurance

Problem solving

Education

Bachelor’s degree in Food Science

CP-FS credential

HACCP certification

PCQI Certification

OSHA certification

Tools

Google Suite

Job description

Bon Appetit

We are hiring immediately for a Food, Workplace Safety & Quality Assurance Manager.

• Location: Mountain View, CA


• Schedule: Monday - Friday


• Pay Range: $100,000 - $120,000 / year

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We’re hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We’ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.

Learn more about careers with Bon Appétit: http://www.bamco.com/careers/

Role Summary

The Food, Workplace Safety & Quality Assurance Manager is responsible for overseeing the day-to-day implementation and management of the company’s food and workplace safety, quality assurance, and regulatory compliance programs. These responsibilities include allergen control, food defense, injury prevention, chemical control, traceability, non-conformance procedures, and compliance with government, OSHA, and client requirements. This position works cross-functionally with operations, production, and utility teams to ensure adherence to occupational health and food safety protocols, quality standards, and continuous improvement goals.

Responsibilities

Food Safety & Quality Compliance

• Cultivate team expertise and professional growth, guiding staff toward comprehensive adherence to Compass, regulatory, and third-party safety standards while collaborating with culinary and administrative leadership.


• Develop team activities and perform active managerial support.


• The manager will establish common standards, conduct risk based site visits, analyze trends across locations, verify corrective actions, consult and provide reports to operational leadership.


• Direct the advancement and execution of the CPU Food Safety Plan, GMPs, and sanitation protocols, providing rigorous oversight of pest control and facility hygiene verification tasks.


• Execute internal audits and hazard assessments to ensure timely mitigation of risks across the production lifecycle, from intake and storage to thermal processing, transport, and documentation.


• Establish and manage robust quality management systems, ensuring all operational activities remain in strict alignment with established food safety and quality assurance frameworks.


• Maintain compliance with Regulatory Agencies and client requirements for the facility.


• Act as a contact for regulators and Third Party Auditors, responding to concerns and ensuring prompt resolution of non-conformances.


• Manage duties related to on time reporting and providing time of completion of task and corrective actions


• Actively engage and track critical violations , CAPA Temperature compliance and act as person in charge for assigned tasks.


• Provide cushing and training to people in designated area


• Alignment with Food Safety Compliance standards per Compass and regulatory.


• Corrective actions for regulatory inspection and Third Party Audit violations.

Workplace Safety

• Model and reinforce Food Program Safety culture.


• Support operations with workplace safety assessments and feedback.


• Monitor associate behaviors and reinforce proper use of PPE as a preventative measure.


• Incident Investigations: Support and lead investigations for foodborne illness complaints, allergen incidents, mislabeling, foreign objects/quality, and Associate injuries to determine Root Causes.




• Use CAPA to prevent occurrences and drive improvement.


• Deliver written conclusions and recommendations to Operations and the Client.




• Track trends and results, reporting out to Compass leadership.

Program Management

• Contribute to the management of key programs such as may be required, including but not limited to compliance tracking, internal audits, training in person and classroom, and record keeping.


• Collaborate with contracted pest management services, ensuring corrective actions are implemented as needed.


• Ensure the ongoing validation, trend analysis, and verification of required programs, such as TPHC and other variance approved processes.


• Perform and track internal audits and assessments, reporting out trends.

Training & Development

• Co-lead training programs, ensuring employees are properly trained on food safety and quality assurance practices.


• Support Learning and Development department as needed for the broader program


• ServSafe instructor credential will be attained.


• Support various Champions groups to educate and enable operators in safety practices

Continuous Improvement & Performance Tracking

• Track and report Key Performance Indicators for food safety and quality to ensure alignment with corporate goals and objectives.


• Initiate and manage continuous improvement projects, addressing areas for improvement in food safety and quality management systems.

Collaboration & Communication

• Participate in and lead food safety/quality meetings, fostering collaboration across teams with a focus on solutions, continuous improvement, and proactive problem-solving.


• Ensure that product specifications and standards set by R&D and customers are met, addressing any deviations in a timely manner.

Recall & Non-Conformance Management

• Escalate and investigate product quality concerns.


• Support the Vendor Relations team with rapid response to external vendor recalls.

Minimum Position Requirements

• Bachelor’s degree in Food Science, Microbiology, Biological Sciences preferred.


• CP-FS credential or ability to earn and maintain it.


• HACCP certified and PCQI Certification preferred.


• Advanced proficiency in Google Suite; basic computer skills and knowledge.


• Bilingual (English/Spanish) preferred.


• Ability to accept instructions and task assignments while staying organized.


• Strong written and oral communication skills with the ability to clearly present information to diverse audiences and engage with a wide range of stakeholders.


• Collaborative mindset, able to work independently or in a team, adapting to changing organizational and operational needs.


• Strong critical thinking, problem-solving, and analytical skills, with the ability to analyze data, identify trends, and drive solutions for continuous improvement.


• ServSafe certification or equivalent.


• OSHA certification preferred.

Associates At Bon Appetit Are Offered Many Fantastic Benefits

• Medical


• Dental


• Vision


• Life Insurance/ AD


• Disability Insurance


• Retirement Plan


• Paid Time Off


• Holiday Time Off (varies by site/state)


• Associate Shopping Program


• Health and Wellness Programs


• Discount Marketplace


• Identity Theft Protection


• Pet Insurance


• Commuter Benefits


• Employee Assistance Program


• Flexible Spending Accounts (FSAs)


• Paid Parental Leave


• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug‑free workplace.