FSQA Production Manager

Compass Group, North America; Mountain View (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Paid Parental Leave

Job summary

Bon Appétit Management Company is seeking a Food, Workplace Safety & Quality Assurance - Production Manager to oversee daily food safety, quality assurance and regulatory compliance at a high-volume Central Production Unit in San Jose, CA. You will lead allergen control, food defense, CAPA and continuous improvement initiatives while coordinating with operations teams.

The role requires a strong background in food safety, QA, regulatory standards, and training delivery, with cross-functional

Qualifications

• Bachelor’s degree in Food Science, Microbiology or Biological Sciences preferred
• HACCP certification and PCQI certification preferred
• ServSafe or equivalent certification expected to be attained
• OSHA certification preferred
• Advanced proficiency in Google Suite; basic computer skills and knowledge

Responsibilities

• Oversee day-to-day implementation of food safety, quality assurance and regulatory compliance programs at a high-volume central production unit
• Ensure allergen control, food defense, injury prevention and traceability meet regulatory and client requirements
• Lead cross-functional collaborations with field operations, production and utility teams
• Develop and maintain food safety and quality management programs; drive CAPA and continuous improvement
• Coordinate pest control, internal audits, onsite testing and record-keeping
• Lead training programs and support Learning & Development functions
• Monitor KPIs and report trends to leadership
• Participate in mock recalls and rapid responses to external recalls

Skills

Food safety management

Regulatory compliance

Cross-functional collaboration

Attention to detail

Strong communication

Education

Bachelor’s degree in Food Science or related

HACCP certification

PCQI certification

ServSafe certification

OSHA certification

Tools

Google Suite

Job description

Bon Appetit

We are hiring immediately for a Food, Workplace Safety & Quality Assurance - Production Manager.

• Location : San Jose, CA

• Schedule : Monday - Friday

• Pay Range: $100,000 - $120,000 / year

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We’re hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We’ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage‑free eggs. We cook everything from scratch using fresh, local ingredients.

Learn more about careers with Bon Appétit: http://www.bamco.com/careers/

Role Summary:

The Food, Workplace Safety & Quality Assurance - Production Manager is responsible for overseeing the day-to-day implementation and management of the company’s food and workplace safety, quality assurance, and regulatory compliance programs at our clients high-volume, large-scale Central Production Unit. These responsibilities include allergen control, food defense, injury prevention, chemical control, traceability, non-conformance procedures, and compliance with government and client requirements. This position works cross-functionally with field operations, production, and utility teams to ensure adherence to food safety, quality standards, and continuous improvement goals.

Responsibilities:

Food Safety & Quality Compliance:

• Ensure compliance with CDPH, USDA, FDA, Food Defense, and client requirements for the facility.

• Act as the primary contact for regulators, responding to concerns and ensuring prompt resolution of non-conformances.

• Develop, implement, and maintain food safety and quality management programs, ensuring compliance with all food safety and quality protocols.

• Alignment with Food Safety Compliance standards per Compass and regulatory.

• Corrective actions for regulatory inspection violations.

Workplace Safety:

• Model and reinforce Food Program Safety culture.

• Support operations with workplace safety assessments and feedback.

• Monitor associate behaviors and reinforce proper use of PPE as a preventative measure.

• Incident Investigations: Support and lead investigations for foodborne illness complaints, allergen incidents, mislabeling, foreign objects/quality, and Associate injuries to determine Root Causes.

• Use CAPA to prevent occurrences and drive improvement.

• Deliver written conclusions and recommendations to Operations and the Client.

• Track trends and results, reporting out to Compass leadership.

Program Management:

• Own and manage key programs such as may be required, including but not limited to compliance tracking, internal audits, onsite testing, if required, traceability, and record keeping.

• Lead the oversight of the pest control program in collaboration with contracted pest management services, ensuring corrective actions are implemented as needed.

• Ensure the ongoing validation, trend analysis, and verification of required programs, HACCP plans, and associated processes.

• Perform and track internal audits and assessments, reporting out trends.

Training & Development:

• Co-lead facility training programs, ensuring employees are properly trained on food safety and quality assurance practices.

• Support Learning and Development department as needed for the broader program.

• ServSafe instructor credential will be attained.

• Support various Champions groups to educate and enable operators in safety practices.

Continuous Improvement & Performance Tracking:

• Track and report Key Performance Indicators for food safety and quality to ensure alignment with corporate goals and objectives.

• Initiate and manage continuous improvement projects, addressing areas for improvement in food safety and quality management systems.

Collaboration & Communication:

• Participate in and lead food safety/quality meetings, fostering collaboration across teams with a focus on solutions, continuous improvement, and proactive problem-solving.

• Ensure that product specifications and standards set by R&D and customers are met, addressing any deviations in a timely manner.

Recall & Non-Conformance Management:

• Participate in and lead regular mock recalls to assess the effectiveness of the internal recall program for items produced and shipped by the Central Production Unit.

• Support the Vendor Relations team with rapid response to external vendor recalls.

Minimum Position Requirements:

• Bachelor’s degree in Food Science, Microbiology, Biological Sciences preferred.

• HACCP certified and PCQI Certification preferred

• Advanced proficiency in Google Suite; basic computer skills and knowledge.

• Bilingual (English/Spanish) preferred.

• Ability to accept instructions and task assignments while staying organized.

• Strong written and oral communication skills with the ability to clearly present information to diverse audiences and engage with a wide range of stakeholders.

• Collaborative mindset, able to work independently or in a team, adapting to changing organizational and operational needs.

• Strong critical thinking, problem-solving, and analytical skills, with the ability to analyze data, identify trends, and drive solutions for continuous improvement.

• ServSafe or equivalent.

• OSHA certification preferred.

Associates at Bon Appetit are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, and requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug‑free workplace.