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Amergis Healthcare Staffing; Columbia (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical/Prescription

Dental

Vision

401(k) with company match

Profit Sharing

Paid Time Off/Company Holidays

Job summary

Amergis Healthcare Staffing is seeking an experienced healthcare operations leader for our Field Office role in Columbia, MD. You will oversee payroll, billing, credentialing, and compliance while coordinating with Revenue Cycle and clinical teams to optimize office performance.

You will supervise onboarding, manage accounts receivable, ensure HIPAA compliance, and drive HQM scorecards and continuous process improvements across the office.

Qualifications

• Undergraduate degree preferred in business/healthcare fields.
• Minimum one year operations or administrative experience in healthcare preferred

Responsibilities

• Model and enforce customer service and compliance standards.
• Maintain communications within office and with clients, caregivers, and staff.
• Collaborate with BD, Recruitment, and Clinical teams to apply best practices.
• Oversee onboarding, payroll, credentialing for caregivers and field staff.
• Ensure regulatory and accreditation standards are met.
• Manage payroll, billing QA and accounts receivable with HQ Revenue Cycle.
• Oversee medical records management per regulations.
• Control office spending and procurement in line with policies.

Skills

Communication skills

Interpersonal skills

Organizational skills

Detail-oriented

Education

Undergraduate degree preferred

Licensed RN

Tools

Microsoft Office

Job description

Essential Duties and Responsibilities:

• Consistently models company’s philosophy of customer service and compliance


• Establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, and team members


• Collaborates with the Business Development, Recruitment, and Clinical team to ensure appropriate and effective operational methods and best practices are used to support the office


• Implements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standards


• Demonstrates knowledge of company and office policies and procedures


• Oversees caregiver and field staff onboarding experience including orientation, payroll, credentialing, etc.


• Ensures caregivers and field staff meet all requirements (including C10) prior to working in thefield


• Implements ongoing activities related to Homecare Quality Metrics (HQM) and scorecard management


• Participates in the Compliance Plan Of Correction (CPOC) process


• Interviews and selects new team members


• Manages team member development, including coaching, training and continuing education


• Effectively oversees office payroll and billing processes with accuracy


• Performs payroll and billing quality assurance to ensure that all issues are resolved promptly


• Oversees medical records management processes in compliance with federal, state and local guidelines or regulations


• Oversees office spending/delivery cost


• Coordinates responses and processing of unemployment and workers’ compensation claims


• Monitors office equipment, supplies and usage, and manages the facility in collaboration with the corporate Real Estate team to ensure the office space is in alignment with building policies


• Participates in office Red Zone meetings


• Responsible for working with the Revenue Cycle team at headquarters on the collection process and managing accounts receivable


• Displays effective relationship building skills


• Obtains insurance verifications/denials, authorizations for services, and verifications of eligibility for clients


• Works with the Contracts and Licensing departments to coordinate and maintain proper certifications and licenses


• Manages the grievance process


• Responsible for entering incident reports into database


• Meets and maintains HIPAA regulations in regards to Protected Health Information


• Generates and utilizes reports; payroll, billing, financial, HR, etc.


• Performs other duties as assigned

Minimum Requirements:

• Undergraduate degree preferred in Business, Marketing, Management, Communications, Public Relations, Human Resources, Healthcare Administration or licensed RN


• Minimum one year operations or administrative experience in healthcare preferred


• Must meet federal, state, and local requirements


• Must possess and retain knowledge of federal, state, local and accreditation homecare standards


• Supervisory experience preferred


• Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills


• Strong understanding of organizational and financial structure


• Strong interpersonal skills and ability to work in a dynamic, fast paced environment


• Strong organizational skills and attention to detail


• Proficiency with computers, including Microsoft Office

At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

*Benefit eligibility is dependent on employment status.

Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date.

Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.

"Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"

Job Category: Field

Job Function: Field | Management | Management

Job Type: Full Time

Setting: Corporate/Field Office

Position Type: FieldOffice

Office Number: 0000

Pay Rate: $60000 - $70000 / Year

Date Posted: 2026-10-13T19:05:25