FSM - Customer Service Team

Amergis Healthcare Staffing; Columbia (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical/Prescription

Dental

Vision

401(k) Company Match

Profit Sharing

Paid Time Off/Company Holidays

Parental Leave

Life Insurance

Short Term Disability

Long Term Disability

Transportation Benefit

Educational Assistance Program

Job summary

Amergis Healthcare Staffing in Columbia, MD seeks an experienced Office Operations Manager to oversee the day-to-day administration, payroll, billing, and compliance. You will coordinate onboarding for caregivers and field staff, ensure credentialing standards, and manage HQM metrics in a fast-paced office setting.

The role requires strong communication, organizational, and interpersonal skills, with a focus on policy adherence, HIPAA compliance, and cross-functional collaboration with BD,

Qualifications

• Undergraduate degree preferred in Business, Marketing, Management, Communications, Public Relations, Human Resources, Healthcare Administration or licensed RN.
• Minimum one year operations or administrative experience in healthcare preferred.
• Must meet federal, state, and local requirements.
• Must possess and retain knowledge of federal, state, local and accreditation homecare standards.
• Supervisory experience preferred.
• Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills.
• Strong understanding of organizational and financial structure.
• Strong interpersonal skills and ability to work in a dynamic, fast paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with computers, including Microsoft Office.

Responsibilities

• Establishes and maintains effective communication within the office and with clients, caregivers, field staff, and team members.
• Collaborates with Business Development, Recruitment, and Clinical teams to support office operations.
• Implements and oversees best practices, tools, and processes per standards.
• Oversees caregiver and field staff onboarding, payroll, credentialing, and compliance.
• Ensures staff meet requirements (including C10) prior to field work.
• Manages HQM metrics and scorecard processes.
• Participates in the Compliance Plan Of Correction (CPOC).
• Interviews and selects new team members; manages development, coaching, and continuing education.
• Oversees payroll and billing processing; performs QA to resolve issues.
• Oversees medical records management per regulations; handles office spending and costs.
• Coordinates unemployment and workers’ compensation claims.
• Monitors office equipment, supplies, and space with Real Estate team alignment.
• Participates in Red Zone meetings; collaborates with Revenue Cycle on collections/AR.
• Builds relationships with clients and staff; obtains insurance verifications/authorizations and eligibility verifications.
• Coordinates certifications/licenses with Contracts and Licensing; manages grievance process.
• Enters incident reports; ensures HIPAA compliance.
• Gnerates reports: payroll, billing, financial, HR; performs other duties as assigned.

Skills

Communication skills

Microsoft Office

Organizational skills

Interpersonal skills

Information gathering

Education

Undergraduate degree preferred in Business/Healthcare-related field

Tools

Microsoft Office

Job description

Essential Duties and Responsibilities

• Consistently models company’s philosophy of customer service and compliance
• Establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, and team members
• Collaborates with the Business Development, Recruitment, and Clinical team to ensure appropriate and effective operational methods and best practices are used to support the office
• Implements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standards
• Demonstrates knowledge of company and office policies and procedures
• Oversees caregiver and field staff onboarding experience including orientation, payroll, credentialing, etc.
• Ensures caregivers and field staff meet all requirements (including C10) prior to working in thefield
• Implements ongoing activities related to Homecare Quality Metrics (HQM) and scorecard management
• Participates in the Compliance Plan Of Correction (CPOC) process
• Interviews and selects new team members
• Manages team member development, including coaching, training and continuing education
• Effectively oversees office payroll and billing processes with accuracy
• Performs payroll and billing quality assurance to ensure that all issues are resolved promptly
• Oversees medical records management processes in compliance with federal, state and local guidelines or regulations
• Oversees office spending/delivery cost
• Coordinates responses and processing of unemployment and workers’ compensation claims
• Monitors office equipment, supplies and usage, and manages the facility in collaboration with the corporate Real Estate team to ensure the office space is in alignment with building policies
• Participates in office Red Zone meetings
• Responsible for working with the Revenue Cycle team at headquarters on the collection process and managing accounts receivable
• Displays effective relationship building skills
• Obtains insurance verifications/denials, authorizations for services, and verifications of eligibility for clients
• Works with the Contracts and Licensing departments to coordinate and maintain proper certifications and licenses
• Manages the grievance process
• Responsible for entering incident reports into database
• Meets and maintains HIPAA regulations in regards to Protected Health Information
• Generates and utilizes reports; payroll, billing, financial, HR, etc.
• Performs other duties as assigned

Minimum Requirements

• Undergraduate degree preferred in Business, Marketing, Management, Communications, Public Relations, Human Resources, Healthcare Administration or licensed RN
• Minimum one year operations or administrative experience in healthcare preferred
• Must meet federal, state, and local requirements
• Must possess and retain knowledge of federal, state, local and accreditation homecare standards
• Supervisory experience preferred
• Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills
• Strong understanding of organizational and financial structure
• Strong interpersonal skills and ability to work in a dynamic, fast paced environment
• Strong organizational skills and attention to detail
• Proficiency with computers, including Microsoft Office

At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

*Benefit eligibility is dependent on employment status.

Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date.

Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.

"Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"

#LI-JD5

Job Category: Field

Job Function: Field | Management | Management

Job Type: Full Time

Setting: Corporate/Field Office

Position Type: FieldOffice

Office Number: 0000

Pay Rate: $60000 - $70000 / Year

Date Posted: 2026-10-13T19:08:10