FSET Lead Career Advisor

Equus; Racine (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Equus Workforce Solutions in Wisconsin leads the FSET program and seeks a Lead Career Adviser who will mentor staff, coach teams, and ensure high-quality, participant-centered services. The role emphasizes improving outcomes, compliance, and program performance, with in-person work at Racine, Kenosha, and Waukesha offices.

You will oversee assessments, employability plans, and service delivery while supporting staff through onboarding, training, and ongoing development to help participants

Qualifications

• Minimum associate degree or equivalent experience in related field.
• At least 3 years in workforce development or related areas.
• Experience coaching, mentoring, or leading staff.
• Strong data analysis and use of performance metrics.
• Excellent verbal and written communication and organization.

Responsibilities

• Provide day-to-day coaching and guidance to case management staff.
• Support onboarding, training, mentoring, and ongoing professional development activities.
• Lead team meetings, case staffing sessions, and performance discussions.
• Ensure assessments, employability plans, and service delivery align with program requirements.
• Monitor participant engagement, retention, and employment outcomes; drive improvements.
• Maintain confidentiality and support compliance activities.

Skills

Staff coaching

Data analysis

Communication

Organizational skills

Customer service

Education

Associate degree or equivalent combination of education and relevant experience

Bachelor's degree in Human Services, Social Work, Workforce Development, Education, Public Administration, Business, Healthcare, or related field

Tools

Case management system

Microsoft Office

Data reporting tools

Job description

Position Summary

Join our mission of helping individuals achieve economic stability and meaningful employment. The FSET Lead Career Adviser serves as a key leader within the FoodShare Employment and Training (FSET) program, ensuring participants receive effective, participant-centered services that support their career goals and long-term self-sufficiency. This position provides mentorship, coaching, and guidance to case management staff while overseeing service quality, participant outcomes, and program compliance. The ideal candidate is a skilled workforce development professional with a passion for developing staff, improving program performance, and helping individuals overcome barriers to employment.

Job Description

• Provide day-to-day coaching, and guidance to case management staff.
• Support onboarding, training, mentoring, and ongoing professional development activities.
• Foster a culture of accountability, collaboration, continuous improvement, and exceptional customer service.
• Serve as a resource and subject matter expert for staff handling complex participant situations and employment barriers.
• Lead team meetings, case staffing sessions, and performance discussions.
• Ensure participant assessments, employability plans, and service delivery align with FSET requirements and participant career goals.
• Review case records and service delivery practices to ensure quality, accuracy, and timely follow-up.
• Monitor participant engagement, retention, and employment outcomes and implement strategies to improve performance.
• Support staff in identifying and addressing barriers to employment, education, and training.
• Promote participant-centered service delivery that encourages empowerment, self-sufficiency, and long-term success.
• Monitor program performance metrics and identify trends, challenges, and opportunities for improvement.
• Analyze participant and program data to drive informed decision-making and enhance service effectiveness.
• Develop and implement action plans to address performance gaps and improve outcomes.
• Partner with leadership to implement workforce development best practices and innovative service strategies.
• Ensure compliance with federal, state, organizational, and grant-funded program requirements.
• Conduct compliance spot checks, documentation audits, and support other quality assurance activities.
• Maintain confidentiality and ensure adherence to all applicable policies and procedures.
• Support preparation for monitoring reviews and audits.
• Promote access to workforce services and employment opportunities.

Required Qualifications

• Associate degree or equivalent combination of education and relevant experience.
• Minimum three (3) years of experience in workforce development, career coaching, employment services, case management, human services, or a related field.
• Demonstrated experience coaching, mentoring, training, or leading staff.
• Strong understanding of participant-centered case management and career planning practices.
• Experience developing service strategies that support employment, education, and skills advancement goals.
• Ability to analyze data and use performance metrics to improve outcomes.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with case management systems, Microsoft Office applications, and data reporting tools.
• Commitment to professionalism, confidentiality, and ethical service delivery.

Preferred Qualifications

• Bachelor's degree in Human Services, Social Work, Workforce Development, Education, Public Administration, Business, Healthcare, or a related field.
• Experience with FoodShare Employment and Training (FSET), SNAP Employment & Training (SNAP E&T), WIOA, TANF, or other workforce development programs.
• Knowledge of labor market trends, career pathways, and employer engagement strategies.
• Experience working within grant-funded programs.
• Bilingual language abilities.

All your information will be kept confidential according to EEO guidelines.

This position requires regular in-person work at our Racine, Kenosha, and Waukesha offices. Employee must be able to commute between these locations based on business needs.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for