Floating Career Advisor

Equus; Racine (WI); On-site; USD 42,000 - 58,000; Full time

Job summary

Equus Workforce Solutions in Wisconsin is seeking a Floating Career Advisor to deliver client services, case management, and operational support across multiple workforce center locations. The role requires building relationships, assessing needs, and connecting participants to training and community resources.

Travel between sites is required to ensure continuity of services, engagement, and program quality, while maintaining compliant documentation and cross-team collaboration.

Qualifications

• Bachelor's degree in Human Services, Social Work, Education, Counseling, Workforce Development, Communications, Business, or related field; equivalent experience may be considered.
• Minimum two years of experience in career coaching, workforce development, employment services, case management, education, or related field.
• Strong written documentation and computer skills, including proficiency in Microsoft Office and Google Workspace.
• Ability to work independently while collaborating with cross-functional teams.

Responsibilities

• Build professional and trusting relationships with participants to identify strengths, barriers, and career goals.
• Conduct comprehensive assessments and develop individualized employment and service plans.
• Provide ongoing case management, coaching, and follow-up to support engagement and outcomes.
• Connect participants to training opportunities, services, and career pathways.
• Document participant activities and outcomes accurately and timely in compliance with requirements.
• Serve as a Floating Career Advisor across multiple locations with travel between sites.
• Travel regularly between assigned office locations to ensure continuity of services and engagement.
• Maintain participant records and support compliance, reporting, and performance tracking.
• Identify participant challenges and implement creative solutions to promote employment outcomes.
• Provide operational support for center activities and program implementation.

Skills

Interpersonal skills

Customer service

Communication

Relationship-building

Organization

Microsoft Office

Google Workspace

Education

Bachelor’s degree in Human Services or related field

Tools

Microsoft Office

Google Workspace

Job description

Key Responsibilities

Participant Career Coaching & Case Management

Build professional and trusting relationships with participants to identify strengths, barriers, and career goals while supporting their journey toward sustainable employment.

Conduct comprehensive assessments and develop individualized employment and service plans tailored to participant needs and program requirements.

Provide ongoing case management, coaching, and follow-up to support participant engagement, progress, and successful outcomes.

Connect participants to training opportunities, supportive services, community resources, and career pathways aligned with their goals.

Document participant activities, case notes, and outcomes accurately and timely in accordance with program requirements and compliance standards.

Multi-Site Service Delivery & Operational Support

Serve as a Floating Career Advisor providing direct client services, case management, and operational support across multiple workforce center locations based on program and staffing needs.

Travel regularly between assigned office locations to ensure continuity of services, maintain participant engagement, provide site coverage, and support organizational goals and customer needs.

Quickly adapt to varying office environments and support teams in maintaining exceptional service delivery.

Ensure consistent participant experiences, compliance standards, and program quality across all assigned locations.

Support special projects, staff coverage needs, operational initiatives, and program implementation efforts as assigned by leadership.

Share best practices, resources, and successful engagement strategies across locations to support continuous improvement.

Program Excellence

Maintain detailed participant records and documentation to support compliance, reporting, and performance outcomes.

Assist with program reporting, data collection, and performance tracking activities.

Participate in ongoing training, professional development, and team collaboration opportunities.

Identify participant challenges and implement creative solutions that promote engagement, retention, and successful employment outcomes.

Provide operational support for compliance-driven standards and center activities as needed.

Required

• Bachelor's degree in Human Services, Social Work, Education, Counseling, Workforce Development, Communications, Business, or a related field; equivalent experience may be considered.
• Minimum two years of experience in career coaching, workforce development, employment services, case management, education, or a related field.
• Strong interpersonal, customer service, communication, and relationship-building skills.
• Ability to manage multiple priorities while maintaining a high level of organization and attention to detail.
• Strong written documentation and computer skills, including proficiency in Microsoft Office and Google Workspace.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Valid driver's license, reliable transportation, and the ability to travel frequently between assigned locations.
• Commitment to participant success, workforce equity, and delivering exceptional customer service.

Preferred

• Experience working in SNAP E&T, FSET, WIOA, TANF, workforce development, or other grant-funded employment programs.
• Knowledge of labor market trends, career pathways, and community resources.
• Experience supporting individuals facing employment barriers.
• Bilingual language skills.
• Experience working across multiple locations or supporting geographically dispersed teams.

All information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.