Frozen Foods Lead: Elevate Service & Freshness

Smith's Food and Drug; Elko (NV); On-site; USD 1,929,000 - 2,342,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Counseling services

Associate discounts

Tuition reimbursement

Career growth

Job summary

The Kroger Co. is seeking a customer-service oriented team member in Elko, NV to support store operations and enhance the customer experience. You will assist the department manager in achieving sales and profit goals while maintaining safety and quality standards.

Responsibilities include answering product questions, ensuring proper display and stock, and staying informed about ads and promotions. The role emphasizes adherence to food safety rules and the company’s Customer 1st strategy.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of frozen food specials.
• Recommend frozen food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review 'sell by' dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Stress management

Basic math

Second language

Job description

The Kroger Co. is seeking a customer-service oriented team member in Elko, NV to support store operations and enhance the customer experience. You will assist the department manager in achieving sales and profit goals while maintaining safety and quality standards.

Responsibilities include answering product questions, ensuring proper display and stock, and staying informed about ads and promotions. The role emphasizes adherence to food safety rules and the company’s Customer 1st strategy.