Frozen Foods Customer Experience Specialist

Kroger; West Wendover (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger in the United States is seeking a customer-focused team player to provide outstanding service and maintain a clean, safe store environment. You will assist the department manager in achieving department sales and quality standards while upholding the Customer 1st strategy.

Responsibilities include answering questions, promoting product knowledge, managing inventory, following food safety guidelines, and reporting issues promptly.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of frozen food specials.
• Recommend frozen food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Job description

Kroger in the United States is seeking a customer-focused team player to provide outstanding service and maintain a clean, safe store environment. You will assist the department manager in achieving department sales and quality standards while upholding the Customer 1st strategy.

Responsibilities include answering questions, promoting product knowledge, managing inventory, following food safety guidelines, and reporting issues promptly.