Frozen Foods Dept Lead: Customer-First Champion

The Kroger Co.; Monona (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. in Monona, WI is seeking a customer-focused associate to provide outstanding service and maintain a clean, safe environment. You will assist the department manager in meeting sales goals, adhere to quality standards, and support the Customer 1st strategy.

Strong communication and math skills are essential, with retail experience preferred. Responsibilities include answering product questions, promoting frozen food specials, ensuring freshness, stocking items, and maintaining

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Retail experience preferred.
• Bilingual abilities a plus.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of frozen food specials.
• Recommend frozen food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review 'sell by' dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Stress management

Basic math

Retail experience

Second language

Job description

The Kroger Co. in Monona, WI is seeking a customer-focused associate to provide outstanding service and maintain a clean, safe environment. You will assist the department manager in meeting sales goals, adhere to quality standards, and support the Customer 1st strategy.

Strong communication and math skills are essential, with retail experience preferred. Responsibilities include answering product questions, promoting frozen food specials, ensuring freshness, stocking items, and maintaining