Frozen Foods Lead: Customer Experience & Team Leader

Kroger Family of Companies; West Valley City (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

Kroger Family of Companies is seeking a department manager for the Frozen Foods section. You will lead day-to-day operations, drive sales, and ensure exceptional customer service in a fast-paced retail environment.

Responsibilities include supervising associates, managing scheduling, and maintaining store standards. Knowledge of inventory, promotions, and safety regulations is essential for success.

Qualifications

• Strong verbal and written communication skills.
• Basic math proficiency for pricing and inventory tasks.
• Ability to remain calm and effective in stressful retail situations.
• Age requirement of at least 18 years old.

Responsibilities

• Create outstanding customer experiences through service excellence.
• Maintain a safe and clean environment to encourage repeat visits.
• Achieve department sales and profit goals and monitor QA standards.
• Direct and supervise all department functions and daily Frozen Foods operations.
• Provide leadership and training to associates and support scheduling to manage customer volume.
• Develop and implement a department business plan to meet targets.
• Assist store management with budgets, P&L reviews, and inventory control.
• Keep up-to-date on products, promotions, and store layouts to respond to customer questions.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Must be at least 18 years of age

Education

High school education or equivalent

Job description

Kroger Family of Companies is seeking a department manager for the Frozen Foods section. You will lead day-to-day operations, drive sales, and ensure exceptional customer service in a fast-paced retail environment.

Responsibilities include supervising associates, managing scheduling, and maintaining store standards. Knowledge of inventory, promotions, and safety regulations is essential for success.