Frozen Foods Dept Lead - Customer-First Service & Safety

Kroger Co.; Monona (WI); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement

Employee discounts

Job summary

The Kroger Co. in Monona, WI is seeking a store associate to create outstanding customer experiences, maintain a safe, clean environment, and assist the department manager in achieving sales goals.

You will help customers, stay knowledgeable about products, and ensure quality and freshness across the department. Join Kroger's commitment to respect, integrity, and safety while following food safety guidelines and contributing to a high-performance team.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of frozen food specials.
• Recommend frozen food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

The Kroger Co. in Monona, WI is seeking a store associate to create outstanding customer experiences, maintain a safe, clean environment, and assist the department manager in achieving sales goals.

You will help customers, stay knowledgeable about products, and ensure quality and freshness across the department. Join Kroger's commitment to respect, integrity, and safety while following food safety guidelines and contributing to a high-performance team.