Frozen Foods Customer Experience Specialist

Smith's Food and Drug; Sparks (NV); On-site; USD 17,000 - 22,000; Full time

Job summary

Smith's Food and Drug is seeking a customer service-focused associate to maintain a safe, clean environment and assist the department manager in achieving sales and profit goals. You will need strong communication, basic math skills, and a friendly, helpful attitude to support customers and team members.

The role requires ability to handle stressful situations and may involve assisting with product questions, stock and inventory, and adherence to food safety guidelines.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail experience.
• Second language (speaking, reading and/or writing).

Responsibilities

• Assist the department manager in reaching sales and profit goals and monitor quality assurance standards.
• Answer questions regarding products sold within the department and throughout the store.
• Label, stock and inventory department merchandise.
• Adhere to all food safety regulations and guidelines.
• Report safety risks or issues to management and maintain calm in busy periods.
• Provide excellent customer service to create a welcoming environment for customers.

Skills

Stress management

Effective communication

Math basics

Job description

Smith's Food and Drug is seeking a customer service-focused associate to maintain a safe, clean environment and assist the department manager in achieving sales and profit goals. You will need strong communication, basic math skills, and a friendly, helpful attitude to support customers and team members.

The role requires ability to handle stressful situations and may involve assisting with product questions, stock and inventory, and adherence to food safety guidelines.