FROZEN FOOD/LEAD CLERK

Pick 'n Save; Wautoma (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading grocery store seeks a department manager to create an outstanding customer experience through exceptional service. Responsibilities include managing staff, achieving sales goals, and ensuring a safe environment. Ideal candidates will have strong communication skills and retail experience.

Qualifications

• Must be at least 18 years of age.
• Management experience preferred.
• Retail experience preferred.

Responsibilities

• Promote trust and respect among associates.
• Train and develop associates on their job performance.
• Create and execute sales promotions in partnership with store management.

Skills

Effective communication skills

Ability to handle stressful situations

Education

High school education or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the department. Support the day-to-day functions of the Frozen Foods operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Qualifications

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Must be at least 18 years of age

Preferred Qualifications

• High school education or equivalent
• Management experience
• Retail experience
• Second language (speaking, reading, and/or writing)

Key Responsibilities

1. Promote trust and respect among associates.
2. Communicate company, department, and job-specific information to associates.
3. Collaborate with associates and promote teamwork to help achieve company/store goals.
4. Establish performance goals for the department and empower associates to meet or exceed targets.
5. Develop adequate scheduling to manage customer volume throughout hours of operation.
6. Train and develop associates on their job performance and participate in performance appraisals.
7. Adhere to all local, state, and federal laws, as well as company guidelines.
8. Create an environment where customers feel welcome, important, and appreciated by answering questions regarding products.
9. Gain and maintain knowledge of products sold within the department and respond to questions and suggestions.
10. Display a positive attitude.
11. Develop and implement a department business plan to achieve desired results.
12. Understand the store's layout and locate products efficiently.
13. Create and execute sales promotions in partnership with store management.
14. Inform and educate associates about current, upcoming, and special in-store promotions.
15. Assist in preparing the store/department budget and financial reviews, taking appropriate actions as needed.
16. Maintain awareness of inventory and stock conditions, noting discrepancies.
17. Schedule price changes and update shelf tags and promotional signs accordingly.
18. Plan, organize, and supervise the inventory process.
19. Train associates on inventory management and Computer Assisted Ordering.
20. Adhere to all food safety regulations and guidelines.
21. Report safety risks, issues, and illegal activities such as theft or fraud.
22. Perform essential functions of the position with or without reasonable accommodation.