Frozen Food Lead

Safeway; Seward (AK); On-site; USD 19,000 - 26,000; Full time

Job summary

Safeway in Seward, Alaska is seeking a team member to manage frozen foods responsibilities under the Grocery Manager. You will supervise staff, ensure product quality, rotate stock, and maintain the backroom while keeping shelves clean and organized.

The role emphasizes customer service, merchandising, and accurate ordering. You will train teammates, assist with displays and seasonal needs, and uphold safety and company policies in a fast-paced retail environment.

Qualifications

• Requires strong written and oral communication skills.
• Demonstrates leadership and interpersonal abilities.
• Ability to stand for long periods and lift up to 80 lbs.
• Knowledge of inventory control and merchandising.

Responsibilities

• Assist in directing frozen food department operations.
• Supervise and train personnel.
• Maintain quality, rotate and face products, discard out-of-code items.
• Assist in ordering, receiving, storing and stocking.
• Build displays and manage backroom inventory.
• Engage customers with courteous service and suggestive selling.
• Maintain backroom and prepare dry grocery orders.

Skills

Written communication

Oral communication

Leadership

Interpersonal skills

Customer service

Team coordination

Physical stamina

Inventory control

Merchandising

Safety awareness

Job description

Position Purpose: Performs all frozen food responsibilities while working with and reporting to the Grocery Manager.

Key Responsibilities & Accountabilities

• Assists the Grocery Manager in directing the operation of the frozen food department, including supervising and training personnel. Maintains the quality condition of all frozen grocery products, stocks, rotates and faces products, discards out of code and spoiled products and maintains backroom. Cleans and maintains shelves.
• Assists in ordering, receiving, storing, stocking, inventory control, and building displays.
• Encourages and maintains an atmosphere of enthusiastic customer awareness with an emphasis on safe, friendly, and courteous service. Engages in suggestive selling and other sales techniques.
• Assists the Grocery Manager in planning, organizing regular and seasonal merchandise requirements and special sales needs.
• Rotates and faces product; processes and discards outdated and spoiled products. Cleans and dusts shelves.
• Orders frozen merchandise
• Trains, teaches and coaches dairy stocking and conditioning standards
• Assists with the "dry grocery" order writing
• Assists with grocery stocking and conditioning
• Works on new items
• Assists with the reclamation process
• Manages backroom inventory, conditions and standards
• Assists with grocery department merchandising and building displays.

Skills and Physical Requirements

• Requires strong written and oral communication skills, good leadership and interpersonal skills, and the ability to maintain composure in dealing with customers, vendors and co-workers.
• Friendly, courteous, takes initiative, and maintains composure in dealing with customers, co-workers and vendors as well as having the ability to concentrate and deal with interruptions and customer complaints, etc. Interacts effectively with all levels of personnel, customers, vendors and the public.
• Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 80 lbs., within the range of floor level to overhead. Ability to push and pull fully loaded hand trucks, six-wheel carts and pallet jacks.
• Ability to stand, walk, and move rapidly for long periods of time, and bend, stoop, twist and turn frequently. May claim ladders.
• Mental alertness is required for safe, accurate completion of work activities and to do repetitious work accurately.
• Requires knowledge of basic mathematics, ability to learn inventory control, pricing, merchandising, and shipping and receiving procedures.
• May utilize cleaning supplies and chemicals from time to time.
• Requires the ability to judge and react to business activity.
• Complies with all Company policies including attendance, grooming standards and dress codes.

Work Environment

• Exposure to cleaning chemicals.
• Frequent exposure to temperature of 35 Fahrenheit while handling product in a cold case, 28 Fahrenheit in a cooler and -20 Fahrenheit in a freezer.
• Working conditions consist of a temperature controlled store environment. Exposure to varying temperatures while working in the loading and receiving area. Occasional exposure to outdoor environment with varying temperatures.

Safety – Sensitive Position

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Disclaimer

The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements – e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.