Frozen Lead

Giant Eagle, Inc.; Mayfield Heights (OH); On-site; USD 55,000 - 70,000; Full time

Job summary

Giant Eagle, Inc. in Ohio seeks a Frozen Food Lead to direct the frozen department, oversee Team Members, and manage inventory and merchandising initiatives to drive profits while meeting customer needs.

The role emphasizes teamwork, leadership growth, and inspiring others to achieve strong store results and safe, efficient operations.

Qualifications

• Experience Required: 3 to 5 years.
• Customer service experience in grocery setting.
• Knowledge of Profit & Loss statements and store operations.
• Strong merchandising and promotional planning skills.

Responsibilities

• Prepare, maintain and track inventories and records to calculate gross monthly profit.
• Develop and implement merchandising plans to meet financial objectives.
• Control department costs by monitoring and improving operations to increase profitability.
• Direct, oversee and evaluate training provided to Team Members to reduce turnover and control labor costs.
• Maintain a safe and clean environment to meet OSHA requirements.
• Maintain communication with other departments to support store marketing plans.
• Analyze customer satisfaction and surveys to identify improvement needs.
• Maintain accurate department records of activities.
• Ensure proper procedures to meet out-of-stock goals.
• Promote development of Team Members and identify candidates for leadership programs.
• Understand and adhere to the Collective Bargaining Agreement.
• Support a culture of safety for food, team member and customer safety.
• Deliver service with integrity and aim for unparalleled customer experience.
• Promote diversity, inclusion and respect among staff and customers.
• Manage inventories by tracking weekly reports and ordering supplies.
• Schedule Team Members to maximize store profits.

Skills

Team leadership

Customer service

Merchandising

Profit & Loss understanding

Education

High School diploma or equivalent

Job description

Job Summary

Frozen Food Leads provide leadership in the frozen food department by directing and managing Team Members, ordering perishable and non-perishable products and supplies, and implementing merchandising initiatives to stimulate business growth while meeting customer requirements and maximizing profits. This role also supervises all Team Members in the frozen food department. To thrive in this position, you should be a team player who believes success is achieved when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership, and the ability to inspire those around you.

Job Description

• Experience Required: 3 to 5 years
• Experience Desired: Prior Experience in the field; Customer Service Experience; Knowledge of Market District operational procedures; Ability to read and interpret Profit and Loss statement
• Education Desired: High school diploma or equivalent
• Lifting Requirement: Up to 50 pounds

Job Responsibilities

• Prepare, maintain and track records concerning inventories and work processes to calculate gross monthly profit according to company policy.
• Develop and implement merchandising plans using guidelines and suggestions in order to meet the financial objectives of the department.
• Control department costs by monitoring and improving operations to increase profitability.
• Direct, oversee and evaluate training provided by a trainer to department Team Members in order to reduce turnover, promote efficiency and control labor costs.
• Maintain a safe and clean environment to ensure health and OSHA requirements are met.
• Develop and maintain communication processes with other departments in order to develop marketing plans that help to meet the financial objectives of the store.
• Analyze the Customer Satisfaction Index and Team Member Point of View Survey to identify areas needing improvement and develop processes and/or procedures to address those issues.
• Maintain accurate department records to ensure documentation of activities is available.
• Ensure that proper procedures are being followed so that the store meets out-of-stock percentage goals.
• Promote the continuous development of Team Members and identify candidates for the Team Leader Development Program.
• Understand and adhere to the Collective Bargaining Agreement.
• Actively support a culture of safety that includes, but is not limited to, food safety, Team Member safety and customer safety.
• Conduct business, at all times, with a clear understanding that customer service is a significant point of difference for our Company. Every interaction, whether with an internal or external customer, is to be conducted with the highest degree of integrity and with an understanding that the end result is to deliver service in an unparalleled manner.
• Actively participate in, and promote, an environment that embraces diversity, inclusion and respect for Team Members, customers, vendors and the community.
• Manage inventories by tracking weekly reports and ordering raw materials and supplies in order to meet customer requirements and maximize profits.
• Schedule Team Members and delegate work assignments in accordance with the Collective Bargaining Agreement when applicable, effectively utilizing Team Members and supplies to maximize the store's profits.