Frozen Food Dept Lead: Customer-First Service & Safety

Kroger; Elko (NV); On-site; USD 24,000 - 32,000; Full time

Job summary

Kroger is hiring to strengthen its customer service presence in-store. The role focuses on delivering an outstanding customer experience, maintaining a safe and clean environment, and supporting the department manager in reaching sales and profit goals.

You will engage with customers, stay informed about products, and uphold safety and quality standards throughout the store. Responsibilities include assisting customers, promoting specials, stocking and labeling merchandise, monitoring

Qualifications

• Must be 18 or older and able to communicate clearly with customers.
• Able to stay calm under pressure and handle busy store environments.
• Basic math skills for handling transactions and counting items.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of frozen food specials.
• Recommend frozen food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication skills

Ability to handle stressful situations

Knowledge of basic math

Job description

Kroger is hiring to strengthen its customer service presence in-store. The role focuses on delivering an outstanding customer experience, maintaining a safe and clean environment, and supporting the department manager in reaching sales and profit goals.

You will engage with customers, stay informed about products, and uphold safety and quality standards throughout the store. Responsibilities include assisting customers, promoting specials, stocking and labeling merchandise, monitoring