FROSCH - ITA Specialist, Corporate Travel Advisor

JPMorgan Chase & Co.; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Senior Travel Booking Specialist to support independent travel advisors and clients by managing end-to-end bookings, handling time-sensitive changes, and delivering an exceptional client experience.

You will use Sabre GDS and travel management tools to fulfill requests, coordinate with vendors, and ensure policy compliance while maintaining accuracy and a high level of service. The role emphasizes responsiveness and client relationship management.

Qualifications

• Minimum 7 years of Sabre GDS experience in the travel industry
• Experience arranging domestic and international business travel, including PNRs, ticketing, and ticket exchanges
• Ability to manage a high volume of incoming emails and travel requests while staying organized and working efficiently under pressure
• Demonstrated experience managing external client/customer relationships, including anticipating needs to drive strong outcomes
• Experience resolving travel-related issues by selecting the most appropriate solution quickly and efficiently
• Strong analytical skills, with the ability to break complex travel requirements into clear, manageable tasks
• High school diploma, GED, or equivalent

Responsibilities

• Fulfill travel booking requests, ensuring all details align with client preferences and applicable travel policies using travel management technology tools
• Resolve complex travel-related issues quickly by assessing needs, identifying options, and selecting the best solution under tight timelines
• Build strong client relationships by anticipating needs, communicating clearly, and consistently delivering a high-quality service experience
• Coordinate with travel vendors to confirm arrangements meet requirements, ensuring accuracy and attention to detail at every step
• Maintain current knowledge of industry practices, regulations, product definitions, and operating procedures to continuously strengthen service delivery

Skills

Sabre GDS

Travel booking management

Client relationships

Multitasking under pressure

Analytical skills

Attention to detail

Domestic & international travel know‑h

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Description

Bring your travel expertise to a fast-paced team where your accuracy and service mindset make a direct impact. You’ll partner with experienced advisors to deliver seamless, high-touch travel support for clients.

Senior Travel Booking Specialist

in the Travel Administrative Support team, you support independent travel advisors and their clients by managing end-to-end travel bookings, handling time-sensitive changes, and delivering an exceptional client experience through every interaction.

Job responsibilities

• Fulfill travel booking requests, ensuring all details align with client preferences and applicable travel policies using travel management technology tools
• Resolve complex travel-related issues quickly by assessing needs, identifying options, and selecting the best solution under tight timelines
• Build strong client relationships by anticipating needs, communicating clearly, and consistently delivering a high-quality service experience
• Coordinate with travel vendors to confirm arrangements meet requirements, ensuring accuracy and attention to detail at every step
• Maintain current knowledge of industry practices, regulations, product definitions, and operating procedures to continuously strengthen service delivery

Required qualifications, capabilities, and skills

• Minimum 7 years of Sabre global distribution system (GDS) experience in the travel industry
• Experience arranging domestic and international business travel, including passenger name records (PNRs), ticketing, and ticket exchanges
• Ability to manage a high volume of incoming emails and travel requests while staying organized and working efficiently under pressure
• Demonstrated experience managing external client/customer relationships, including anticipating needs to drive strong outcomes
• Experience resolving travel-related issues by selecting the most appropriate solution quickly and efficiently
• Strong analytical skills, with the ability to break complex travel requirements into clear, manageable tasks
• Proven attention to detail and commitment to high standards of quality and service
• High school diploma, GED, or equivalent

Preferred qualifications, capabilities, and skills

• Current knowledge of domestic and international airports, cities, and destinations, including hotel, airline, car, resort, and other travel vendors
• Intermediate proficiency with Microsoft Outlook, Word, and Excel

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’ s review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.