Servicing Travel Advisor IV - Chase Travel (Remote)

JPMorgan Chase & Co.; Tallahassee (FL); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health care

On-site health centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in Florida is seeking a Servicing Travel Advisor IV within Chase Travel to deliver exceptional service to travel clients, book complex itineraries, resolve issues quickly, and liaise with vendors to meet client expectations.

You will use conflict management and travel technology tools to optimize bookings and support VIP clients, with attention to detail and strong customer relationship management.

Qualifications

• Must have at least 3 years of Corporate Travel and native Sabre experience.
• Coordinate and fulfill travel bookings in line with client preferences and firm standards.
• Utilize travel management technology tools to optimize the travel process.
• Showcase conflict management and CRM skills to promptly resolve issues.
• Develop analytical thinking to identify key information and improvement areas.
• Understand the customer journey and how clients interact with a brand.

Responsibilities

• Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards.
• Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation.
• Identify and promptly resolve complex travel-related issues, leveraging conflict management and CRM skills to de-escalate.
• Analyze travel logistics and client feedback to identify areas for improvement and contribute to new solutions.
• Maintain professional relationships with vendors, negotiating to ensure client expectations are met.
• Communicate effectively with high profile and VIP clients.

Skills

Corporate travel experience

Sabre experience

Conflict management

Customer relationship management

Analytical thinking

Travel technology understanding

Vendor liaison

Tools

Travel planning software

Booking systems

Job description

Job Description

Embark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.As a Servicing Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations. Your role will involve booking travel, resolving issues promptly, and liaising with vendors to ensure client expectations are met. You will use conflict management and influence to navigate challenging situations and persuade others to achieve beneficial outcomes. Your attention to detail and analytical thinking will be crucial in managing travel logistics and identifying underlying issues. With a strong understanding of customer experience and travel technology, you will leverage online travel tools to optimize the travel process from start to finish.

Job Responsibilities

• Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards.
• Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation.
• Identify and promptly resolve complex travel-related issues, leveraging your skills in conflict management and customer relationship management to de-escalate.
• Analyze travel logistics and client feedback to identify areas for improvement and contribute to the development of new solutions.
• Maintain professional relationships with vendors, negotiating as necessary to ensure client expectations are met and exceeded.
• Communicate effectively and efficiently, with an expectation of being able to engage with high profile and VIP clients.

Required qualifications, capabilities, and skills

• Must have at least 3 years of Corporate Travel and native Sabre experience.
• Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards.
• Demonstrated ability to utilize travel management technology tools, including travel planning software and booking systems, to optimize the travel process.
• Showcase capacities in conflict management and customer relationship management, with the ability to promptly resolve travel-related issues and maintain professional relationships with clients and vendors.
• Developing analytical thinking skills, with the ability to systematically organize, compare, and evaluate various aspects of a situation to identify key information and potential areas for improvement.
• Proficient understanding of customer experience and the ability to understand how customers interact and perceive a brand or business throughout the entire customer journey.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans