Frontline Support Specialist for Ministry Services

OC FCA; Kansas City (MO); Hybrid; USD 35,000 - 45,000; Full time

Job summary

The FCA ministry is seeking a Support Services Representative I to be the first point of contact for staff and the public. You will respond to calls regarding software/hardware concerns and direct staff to the appropriate department, while supporting the FCA mission and values.

Key duties include answering 800# queries, entering data, solving issues, and escalating where necessary. Strong customer service and basic tech skills are essential for success.

Qualifications

• Customer service-oriented role requiring clear communication and problem-solving skills.
• Ability to handle high call volume with accuracy and courtesy.
• Familiarity with Windows/Mac environments and MS Office is preferred.

Responsibilities

• Respond to 800# calls from the public and staff.
• Receive and route tickets, solving issues or escalating as needed.
• Perform data entry for credit card updates and record maintenance in FCAOne.
• Maintain composure and provide basic computer troubleshooting and reports.

Skills

Customer service

Problem solving

Communication

Calm demeanor

Tools

Windows

Mac

Microsoft Office Suite

Job description

The FCA ministry is seeking a Support Services Representative I to be the first point of contact for staff and the public. You will respond to calls regarding software/hardware concerns and direct staff to the appropriate department, while supporting the FCA mission and values.

Key duties include answering 800# queries, entering data, solving issues, and escalating where necessary. Strong customer service and basic tech skills are essential for success.