Frontline Ministry Tech Support Specialist

GA Region International; Kansas City (MO); Hybrid; USD 36,000 - 48,000; Full time

Job summary

FCA is seeking a Support Services Representative I to be the first line of contact for the public and staff, handling software/hardware concerns and directing to the appropriate department. You will be part of the Support Services Team, promoting FCA's mission and values in supporting coaches and athletes for Christ.

The role emphasizes serving with a heart surrendered to God, providing spiritual leadership in ministry contexts, while performing routine helpdesk tasks and data entry in FCAOne.

Qualifications

• 0-3 years experience in Support Services or related field.
• Excellent customer service and communication skills.
• Proficiency with Windows, Mac, and Microsoft Office.

Responsibilities

• Respond to 800# calls from the public and staff.
• Receive and respond to calls and tickets to either solve or escape to second tier in a timely manner.
• Answer questions related to FCA's programs and services.
• Perform data entry for credit card updates, merging tickets, and updating records in FCAOne.
• Handle a high volume of calls, keeping responses accurate and efficient.
• Basic computer troubleshooting and support.
• Basic report generation as instructed.

Skills

Customer service

Problem solving

Communication skills

Technical support

Tools

Windows

Mac

Microsoft Office Suite

Job description

FCA is seeking a Support Services Representative I to be the first line of contact for the public and staff, handling software/hardware concerns and directing to the appropriate department. You will be part of the Support Services Team, promoting FCA's mission and values in supporting coaches and athletes for Christ.

The role emphasizes serving with a heart surrendered to God, providing spiritual leadership in ministry contexts, while performing routine helpdesk tasks and data entry in FCAOne.