Frontline Support Analyst: Escalations & Documentation

All Lines Technology; Pittsburgh (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology service provider in Pittsburgh is seeking a highly organized Support Analyst to provide frontline support for users. This role is essential for effective communication throughout the support process and includes managing escalations. The ideal candidate will have a strong customer service background, excellent organizational skills, and the ability to effectively prioritize tasks in a fast-paced environment. Potential candidates should be comfortable with help desk tools and possess strong verbal and written communication skills.

Qualifications

• Proven experience in a customer service or support role.
• Excellent organizational skills and attention to detail.
• Strong communication skills, both written and verbal.

Responsibilities

• Serve as the first point of contact for users.
• Provide exceptional customer service and support.
• Track and document user interactions and issues.

Skills

Customer service experience

Organizational skills

Strong communication skills

Multitasking

Adaptability in dynamic environments

Tools

Help desk tools

Ticketing systems

Job description

A leading technology service provider in Pittsburgh is seeking a highly organized Support Analyst to provide frontline support for users. This role is essential for effective communication throughout the support process and includes managing escalations. The ideal candidate will have a strong customer service background, excellent organizational skills, and the ability to effectively prioritize tasks in a fast-paced environment. Potential candidates should be comfortable with help desk tools and possess strong verbal and written communication skills.