Frontline Patient Registration Specialist

r1rcm; Layton (UT); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Service Representative (Registration) at Intermountain Layton Hospital to serve as the first point of contact for patients, ensuring fast, compassionate access to care. The role operates on-site in Layton, UT with a Monday–Friday shift from 6:00 AM to 2:30 PM.

Training is provided; no prior healthcare background is required to start the healthcare career. The position emphasizes customer service, accurate data collection, and efficient use of multiple computer

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professional in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Multitasking

Communication

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Service Representative (Registration) at Intermountain Layton Hospital to serve as the first point of contact for patients, ensuring fast, compassionate access to care. The role operates on-site in Layton, UT with a Monday–Friday shift from 6:00 AM to 2:30 PM.

Training is provided; no prior healthcare background is required to start the healthcare career. The position emphasizes customer service, accurate data collection, and efficient use of multiple computer