Frontline Guest Experience Specialist

Jem Restaurant Management Corporation; Visalia (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Wendy's in Visalia, CA is seeking a front-line team member who represents our brand as the first and friendliest face customers see. You will greet guests, serve food with care, keep the restaurant clean, and follow safety standards to ensure a positive dining experience.

The role emphasizes cheerful customer service, teamwork with fellow staff, and a willingness to learn and adhere to our CHAMPS and BLAST guidelines to drive satisfaction and repeat visits.

Qualifications

• Must have reliable transportation.
• Must be reachable by phone.
• Must be willing to work any day/shift as required.
• Must be willing to comply with the job description.
• Must be able to communicate with all employees.

Responsibilities

• Smile and greet customers as the first point of contact.
• Deliver friendly service and maintain restaurant cleanliness.
• Follow CHAMPS, CFF, and BLAST standards to create a positive customer experience.
• Assist in suggestive selling to drive breakthrough results.
• Work with team to achieve restaurant goals and support fellow staff.
• Adhere to food safety procedures and report issues to management.

Skills

Step Change Thinker

Needs little guidance

Know How Builder

Trains on their core position

People Grower

Role models HWWT²/ABR culture

Teamwork

Fairness and respect

Recognition of others

Positive energy

Customer mani a passion for winning

Greeting customers with a smile

Suggestive selling

Goal awareness

Food safety compliance

Job description

Wendy's in Visalia, CA is seeking a front-line team member who represents our brand as the first and friendliest face customers see. You will greet guests, serve food with care, keep the restaurant clean, and follow safety standards to ensure a positive dining experience.

The role emphasizes cheerful customer service, teamwork with fellow staff, and a willingness to learn and adhere to our CHAMPS and BLAST guidelines to drive satisfaction and repeat visits.