Frontline Fiber Install Technician I

Surf Internet; Howell (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

Surf Internet in Howell, MI is seeking a Tier 1 Service Delivery Technician to join their operations team. This customer-facing role involves performing FTTH installations, troubleshooting connectivity issues, and ensuring high customer satisfaction in residential environments.

The ideal candidate must have a high school diploma, technical knowledge, and the ability to lift equipment over 75 pounds. They should also be able to work flexible schedules and travel across Michigan, Indiana, and Illinois.

Join a dedicated team focused on delivering reliable internet services!

Qualifications

• Valid driver’s license with an acceptable driving record.
• Ability to lift and maneuver objects 75+ lbs. regularly.
• Willingness to travel up to 100% of the time across the service region.

Responsibilities

• Perform FTTH fiber installations and service repair calls.
• Conduct fiber signal performance testing using a signal meter.
• Interact professionally with customers during service calls.

Skills

Customer service skills

Problem-solving skills

Technical knowledge

Physical endurance

Education

High school diploma or equivalent

Tools

CRM software

Google Docs

Job description

Surf Internet in Howell, MI is seeking a Tier 1 Service Delivery Technician to join their operations team. This customer-facing role involves performing FTTH installations, troubleshooting connectivity issues, and ensuring high customer satisfaction in residential environments.

The ideal candidate must have a high school diploma, technical knowledge, and the ability to lift equipment over 75 pounds. They should also be able to work flexible schedules and travel across Michigan, Indiana, and Illinois.

Join a dedicated team focused on delivering reliable internet services!