Frontline Dev Tools Support & QA Specialist

Glitch; United States; Remote; USD 65,000 - 100,000; Full time

Job summary

Glitch is seeking a frontline support engineer to bridge our artists and staff with our development pipelines. You will resolve tickets with strong customer care, document fixes, and help keep release work flowing smoothly.

When queues are quiet, you’ll QA dev tools, maintain documentation, and ensure clear, accessible guides for the team. You will triage licenses and access issues, escalate complex problems with clear repro steps, and analyze ticket trends to drive permanent fixes.

Qualifications

• Strong customer service attitude and a calm, helpful demeanor.
• Ability to triage, diagnose, and resolve issues with minimal hand-holding.
• Clear, structured documentation of fixes and steps taken.

Responsibilities

• Front-line resolution between the dev team and users, documenting fixes and keeping release schedules readable.
• Create and manage software licenses and triage access/logging issues.
• Analyze ticket trends and propose permanent fixes for recurring problems.
• QA dev tools before release and maintain end-user documentation.

Skills

Customer focus

Troubleshooting

Documentation

Communication

QA testing

Education

B.Sc. in Computer Science or related field

Tools

Ticketing system

Dev tools

Job description

Glitch is seeking a frontline support engineer to bridge our artists and staff with our development pipelines. You will resolve tickets with strong customer care, document fixes, and help keep release work flowing smoothly.

When queues are quiet, you’ll QA dev tools, maintain documentation, and ensure clear, accessible guides for the team. You will triage licenses and access issues, escalate complex problems with clear repro steps, and analyze ticket trends to drive permanent fixes.