Frontline Customer Support Specialist

Restoration; United States; On-site; USD 40,000 - 52,000; Full time

Job summary

Restoration is seeking a dedicated customer service professional to be the first point of contact for our customers, providing friendly, accurate support to ensure a consistently positive experience across all channels.

You will handle inquiries by phone, email and in person, resolve issues promptly, maintain up-to-date product knowledge, document interactions, and collaborate with teammates to continually improve service delivery in a fast-paced environment.

Qualifications

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficiency in using customer service software and tools.

Responsibilities

• Assist customers with inquiries via phone, email, and in-person.
• Resolve customer issues promptly and effectively.
• Maintain a high level of product knowledge to provide accurate information.
• Document customer interactions and feedback efficiently.
• Collaborate with team members to enhance service delivery.

Skills

Customer service experience

Communication skills

Interpersonal skills

Problem-solving

Fast-paced environment

Customer service software

Job description

Restoration is seeking a dedicated customer service professional to be the first point of contact for our customers, providing friendly, accurate support to ensure a consistently positive experience across all channels.

You will handle inquiries by phone, email and in person, resolve issues promptly, maintain up-to-date product knowledge, document interactions, and collaborate with teammates to continually improve service delivery in a fast-paced environment.