Frontline Customer Service & Admin Specialist

Tiger Fuel Company; Charlottesville, Northern (VA, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

HSA with Company Contributions

Exclusive Employee Health Center

Wellness Stipend

401(k) with Company Matching

Life & Disability Insurance

On-Demand Pay

Paid Time Off

Paid Parental Leave

Employee Assistance Program

Tuition Assistance & Professional Dev.

Employee Discounts on gas, car washes,

Adoption Assistance

Pet Insurance

Job summary

Tiger Fuel Company is hiring a Customer Service Representative for our Charlottesville office. This role blends customer service with administrative duties in a fast-paced, in-person environment at our Harris Street location.

Ideal candidates are organized, personable, and detail-oriented, able to manage multiple tasks and deliver exceptional service to both internal and external customers.

Qualifications

• Greet customers and handle inquiries with professionalism.
• Resolve issues and provide solutions efficiently.
• Maintain accurate records and assist with administrative tasks.

Responsibilities

• Welcome visitors and provide exceptional service to customers.
• Serve as centralized phone contact for Tiger locations.
• Answer questions and resolve concerns related to memberships, rewards, and transactions.
• Research accounts and process refunds, cancellations, and rewards adjustments.
• Take ownership of issues through resolution and escalate when needed.
• Assist with enrollment and administration of programs for fleet and rewards.
• Track activity and coordinate with Accounting as needed.
• Prepare and distribute daily operational reports.
• Maintain accurate customer records and office supplies.

Skills

Customer service

Problem solving

Phone support

Administrative tasks

Communication

Attention to detail

Organizational skills

Can do attitude

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Tiger Fuel Company is hiring a Customer Service Representative for our Charlottesville office. This role blends customer service with administrative duties in a fast-paced, in-person environment at our Harris Street location.

Ideal candidates are organized, personable, and detail-oriented, able to manage multiple tasks and deliver exceptional service to both internal and external customers.