Customer Service Specialist — Growth, PTO & 401(k) Benefits

Tiger Fuel Company; Fredericksburg (VA); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account (HSA)

Dental insurance

Vision insurance

Company-paid life insurance

Short-term disability insurance

401K with matching

Paid time off (PTO)

Gym stipend

Health clinic access

Job summary

Tiger Fuel Company in Fredericksburg, VA is hiring a Customer Service Representative to support our fuel operations. This full-time role offers 40 hours per week across five 8-hour shifts with some seasonal overtime during winter and a robust benefits package.

You will liaise between customers, drivers, and technicians; manage delivery tickets, billing, and scheduling while upholding Tiger Way customer service standards. AAssociates degree or equivalent experience is preferred.

Qualifications

• Serve as liaison between customers, drivers and technicians.
• Assist with coordinating delivery and work orders, gas leak calls, and any other timely customer work needs.
• Develop and maintain excellent “Tiger Way” customer service to internal and external customers.
• Utilize specialized software programs to monitor and direct drivers and equipment to access and enter financial information including inventory, and to maintain compliance with regulatory agencies.
• Post delivery tickets, complete service billing and DEF billing.
• Review systems for gas checks and leak checks.
• Reconciling and billing load at the rack customers.
• Communicate with customers, providing account and delivery information.
• Develop and maintain efficient processes for delivery and service scheduling.
• Prepare forms, including billings, statements, invoices, receipts, or vendor data, and process delivery tickets.
• Perform a variety of tasks while working under general supervision in a rapid-pace environment.
• Background check and drug screen required.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Attention to detail

Positive attitude

Regulatory awareness

Education

Associates degree or equivalent experience

Tools

Microsoft Excel

Billing systems

Accounting concepts/software

Job description

Tiger Fuel Company in Fredericksburg, VA is hiring a Customer Service Representative to support our fuel operations. This full-time role offers 40 hours per week across five 8-hour shifts with some seasonal overtime during winter and a robust benefits package.

You will liaise between customers, drivers, and technicians; manage delivery tickets, billing, and scheduling while upholding Tiger Way customer service standards. AAssociates degree or equivalent experience is preferred.