Frontline Customer Care Specialist

Domino's Pizza; Lusby (MD); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Training opportunities

Career progression

Equal Opportunity Employer

Job summary

Domino’s in Lusby, MD is hiring a Customer Service Representative (CSR) - Insider for a full-time, store-based role. You will welcome guests, take orders, assist with pizza making, and ensure friendly service.

Candidates should be 16+, able to handle cash, operate a register, and communicate clearly with customers. You will work in a fast-paced setting and help maintain high standards of food safety and quality.

Qualifications

• EXCEPTIONAL and POSITIVE attitude required.
• Age 16 or older.
• Ability to add, subtract, multiply and divide accurately (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to communicate verbally with customers and co-Team Members to process orders.

Responsibilities

• Taking customer orders and up selling.
• Making Domino's pizzas as needed.
• Food and portion control.
• Hygiene and food safety.
• Delivering friendly customer service at the front counter and on the phone.

Skills

Customer service

Communication skills

Cash handling

Telephone skills

Attention to detail

Education

Minimum age 16

Tools

POS system

Calculator

Job description

Customer Service Rep(06089) - 11739 HG Trueman Road, Suite E103

• Full-time
• Job Category Org: Store Customer Service Rep

CSR - Insider Position Description

Department: Store Operations

Job Title: CSR - Insider

FLSA Classification: Non-Exempt

Reports To: General Manager

Regional Operations Manager – secondary report

Direct Reports: N/A

Indirect Reports: N/A

Our in-store people know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling. You'll love the buzz of friendly competition.

There are two types of in-store positions available: Pizza Makers and Customer Service Representatives (CSRs). As a Domino's Pizza Maker you'll be responsible for making our great pizzas. As a CSR you'll still help out with pizza making, but you'll be more about front-line customer care.

Many Team Members began their careers as CSRs and Pizza Makers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. There is no place for average at Domino’s; go somewhere else to be average.

· Making Domino's high quality pizzas

· Food and portion control

· Hygiene and food safety

· Taking customer orders and up selling

CSR responsibilities:

· Taking orders over phone and in person

· Greeting customers within 10 seconds

· Building relationships with customers

· Keeping the customer area clean

· Assisting Pizza Makers with toppings and dough.

If you've got your eye on developing a rewarding Domino's career, or you're just looking to earn some extra dollars in your spare time – there's something for everyone in-store.

Perks of the job:

From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best.

Domino's in-store staff enjoy:

· Smaller teams, make friends easier

· Fast career progression

· Training opportunities & rewards

Minimum requirements and expectations:

A job with us means you get to be yourself, work hard, have fun, and learn heaps of new skills along the way. How far you go is up to you. What you will need:

· An EXCEPTIONAL and POSITIVE attitude

· You must be 16 years of age or older.

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)

· Must be able to make correct monetary change

· Verbal, writing, and telephone skills to take and process orders

· Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed

· Ability to enter orders using a computer keyboard or touch screen

· Ability to comprehend and give correct written instructions

· Ability to communicate verbally with customers and co-Team Members to process orders both over the phone and in person

· Talking and hearing on telephone

· Near and mid-range vision for most in-store tasks

· Ability to differentiate between hot and cold surfaces

· The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

· Ability to stand for long periods of time: Most tasks are performed from a standing position.

Hammerhead Pizza LLC TA Domino’s Pizza ® is an Equal Opportunity Employer.

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